Field Service Engineer - Nashik

LMW Limited; Pune District; On-site; INR 350,000 - 550,000; Full time

Job summary

LMW Limited in Pune is seeking a service engineer to manage machine commissioning, warranty/ASC service requests, and preventive maintenance within defined targets.

You will drive service revenue through on-warranty, ASC, and spares sales, follow up on purchase orders and payments, and coordinate with HO for spare parts and returns.

Responsibilities

• Close assign task of Machine commissioning, Service request warranty / Non Warranty / ASC, Preventive maintenance warranty / ASC with the target period.
• Responsible for revenue generation as per target in on warranty service , ASC and spares sale.
• Take follow up with customer for purchase order , Proforma Invoice with HO , Payment follow up with customer and spares dispatch from HO after receipt of Payment.
• Responsible for collection of receivable and return of defective spares to HO for analysis.
• Ensure machine commissioning with in target period with signing of commissioning report
• Closing service request with in the target period 90% complaint closing on same day with signing of service report
• Carry out preventive maintenance warranty / ASC as per the guidelines.
• Provide inputs to CSD for critical complaints and product improvement
• Generating service revenue through non warranty service , Annual service contract as per target. Arrange to send ASC quote to customer after expiry of warranty period and follow up for ASC Order.
• Generating spares enquiry during service visit and achieve target. Arrange for quotation from HO spares dept.
• Ensure targeted Hit Ratio from enquiry to sale for spares business.
• Achieving revenue of ASC / Spares as per monthly target.

Job description

• Close assign task of Machine commissioning , Service request warranty / Non Warranty / ASC, Preventive maintenance warranty / ASC with the target period.
• Responsible for revenue generation as per target in on warranty service , ASC and spares sale.
• Take follow up with customer for purchase order , Proforma Invoice with HO , Payment follow up with customer and spares dispatch from HO after receipt of Payment.
• Responsible for collection of receivable and return of defective spares to HO for analysis.

Responsibilities & Accountabilities

• Ensure machine commissioning with in target period with signing of commissioning report
• Closing service request with in the target period 90% complaint closing on same day with signing of service report
• Carry out preventive maintenance warranty / ASC as per the guidelines.
• Provide inputs to CSD for critical complaints and product improvement
• Generating service revenue through non warranty service , Annual service contract as per target. Arrange to send ASC quote to customer after expiry of warranty period and follow up for ASC Order.
• Generating spares enquiry during service visit and achieve target. Arrange for quotation from HO spares dept.
• Ensure targeted Hit Ratio from enquiry to sale for spares business.
• Achieving revenue of ASC / Spares as per monthly target.