Staff Engineer, ServiceNow (ITSM & Scripting)

Nagarro; India; On-site; INR 1,800,000 - 3,600,000; Full time

Job summary

Nagarro is seeking a seasoned ServiceNow Developer to design and implement ITSM solutions with strong scripting and integration skills. You will build custom apps, workflows, and automation, while collaborating with stakeholders in an Agile setting.

Experience with Flow Designer, Integration Hub, REST/SOAP, and MID Server is essential. CSA certification plus two ServiceNow mainline certifications are mandatory.

Qualifications

• 5.5+ years experience in ServiceNow ITSM implementation, customization and development.
• Hands-on scripting with Business Rules, Client Scripts, Script Includes, UI Policies, ACLs.
• Experience with Flow Designer, Integration Hub, Update Sets and Scoped Apps.
• REST/SOAP integrations, MID Server and UI Builder exposure a bonus.
• Strong understanding of ITSM processes and best practices in enterprise environments.
• CSA certification plus two ServiceNow Mainline Certifications required.

Responsibilities

• Design, develop, and implement ServiceNow solutions aligned with business needs.
• Configure and customize ITSM applications and platform capabilities.
• Develop custom apps, workflows, and automation solutions.
• Build/integrate REST/SOAP services, Integration Hub, and MID Server.
• Ensure code quality via reviews and governance, mentor junior developers.
• Support upgrades and ensure compatibility across releases.

Skills

ServiceNow ITSM

JavaScript

Glide APIs

Flow Designer

Integration Hub

REST APIs

SOAP

UI Policies

ACLs

Script Includes

Scheduled Jobs

Notifications

App Engine

MID Server

CSM modules

Mentoring

Agile delivery

Education

Bachelor’s or Master’s degree in computer science/IT

Tools

App Engine

REST APIs

MID Server

Job description

We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in

Company Description

We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in

Job Description

REQUIREMENTS

• Experience - 5.5+ years
• Strong experience in ServiceNow ITSM implementation, customization, and development
• Hands-on experience with ServiceNow scripting, including Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, Scheduled Jobs, and Notifications
• Strong ServiceNow development experience using JavaScript and Glide APIs
• Experience in developing custom scoped applications using App Engine
• Hands-on experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications
• Experience developing integrations using REST APIs, SOAP services, Integration Hub, and MID Server
• Strong understanding of ServiceNow ITSM processes and best practices
• Experience with Service Portal; exposure to UI Builder will be an added advantage
• Experience in designing scalable and reusable ServiceNow solutions for enterprise environments
• Exposure to CSM or other ServiceNow modules is preferred
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent communication and stakeholder management skills
• Ability to mentor junior developers and work in an Agile delivery environment
• CSA certification along with any two ServiceNow Mainline Certifications is mandatory

RESPONSIBILITIES

• Design, develop, and implement ServiceNow solutions aligned with business and customer requirements
• Configure and customize ServiceNow ITSM applications and related platform capabilities
• Develop custom applications, workflows, Flow Designer flows, and automation solutions
• Build and maintain integrations using REST APIs, SOAP web services, Integration Hub, and MID Server
• Implement and maintain ACLs, UI Policies, Client Scripts, Script Includes, Scheduled Jobs, and Notifications
• Design scalable, reusable, and maintainable ServiceNow components following platform best practices
• Participate in solution architecture discussions and provide technical recommendations
• Perform code reviews and ensure adherence to development standards and governance guidelines
• Mentor and support junior developers to enhance team capabilities
• Support ServiceNow upgrades and ensure application compatibility across releases
• Troubleshoot production issues and optimize platform performance and stability
• Collaborate with business stakeholders, architects, and cross-functional teams to deliver high-quality solutions
• Participate in Agile ceremonies including sprint planning, estimation, demos, and retrospectives
• Drive continuous improvements and ensure successful delivery of ServiceNow projects

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related field