Sr. Specialist - SCM - Planning & After Sales 4C

1401 Genpact India Pvt. Ltd.; Dadri; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Genpact is seeking a Sr. Specialist - SCM with expertise in planning and after-sales support. You will handle post-sales inquiries, coordinate with internal teams, and implement strategies to improve customer retention while delivering measurable outcomes.

Role requires strong knowledge of demand planning tools, CRM, and cross-functional collaboration to drive service excellence in a fast-moving, innovation-driven environment.

Qualifications

• Bachelor’s degrees in Business Administration, Industrial Engineering, Logistics, or Supply Chain Management.
• Master’s in Operations Management or related field preferred.
• Industry certifications CPIM, CPSM, CSCP, Salesforce Certification and related SCM credentials are valued.

Responsibilities

• Handle post-sales inquiries and issues from customers, ensuring timely and professional resolution.
• Provide accurate and effective solutions to customer concerns to maintain satisfaction and trust.
• Coordinate with internal teams to resolve complex customer problems efficiently.
• Monitor customer feedback and suggest improvements to enhance after-sales services.
• Develop and implement after-sales support strategies to increase customer retention and loyalty.

Skills

BlueYonder

CRM

Inventory Mgmt

Kinaxis

Excel

O9 Demand Planning

Project Mgmt

Supplier Mgmt

SCM

Warehouse Mgmt

English B1

Education

APICS CPIM

CPSM

CSCP

Salesforce Certified Business Analyst

Supply Chain Design Certification

Tools

LinkedIn Learning

Job description

Sr. Specialist - SCM - Planning & After Sales Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Responsibilities

Handle post-sales inquiries and issues from customers, ensuring timely and professional resolution.

Provide accurate and effective solutions to customer concerns to maintain satisfaction and trust.

Coordinate with internal teams to resolve complex customer problems efficiently.

Monitor customer feedback and suggest improvements to enhance after-sales services.

Develop and implement after-sales support strategies to increase customer retention and loyalty.

Qualifications

Bachelors - Business Administration, Bachelors - Industrial Engineering, Bachelors - Logistics, Bachelors - Supply Chain Management, Masters - Operations Management Certifications APICS Certified in Production and Inventory Management (CPIM) - Lincoln LandLincoln Land, Certified Professional in Supply Management (CPSM) - Institute for Supply Management (ISM)Institute for Supply Management (ISM), Certified Supply Chain Professional (CSCP) - Indian Institute of Management, TrichyIndian Institute of Management, Trichy, Salesforce Certified Business Analyst - SalesforceSalesforce, Supply Chain Design Certification - LinkedIn LearningLinkedIn Learning

Required Skills

BlueYonder Demand Planning, Customer Relationship Management (CRM), Inventory Management, Kinaxis, Microsoft Excel, O9 Demand Planning, Project Management, Supplier Management, Supply Chain Management (SCM), Warehouse Management Language English Language Proficiency - Intermediate - B1

Additional Details

Additional Job Location - Job Type Regular Master Skill List - SCM - Planning & After Sales Remote Type - Office Work Shift - Night Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.