Sr. Specialist - SCM - Planning & After Sales 4C

Genpact; Dadri; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Genpact in India is seeking a Sr. Specialist - SCM - Planning & After Sales to join our fast-moving, innovation-driven team. You will handle post-sales inquiries, coordinate with internal teams, and help shape after-sales strategies for customers.

The role emphasizes collaboration across functions, excellence in customer resolution, and opportunities to impact retention and loyalty while contributing to Genpact's AI-powered transformation initiatives.

Qualifications

• Bachelors in Business Administration, Industrial Engineering, Logistics, or Supply Chain Management.
• Master's in Operations Management.
• Certifications: CPIM, CPSM, CSCP, Salesforce Business Analyst, and LinkedIn Learning Supply Chain Design.

Responsibilities

• Handle post-sales inquiries and issues from customers with timely, professional resolutions.
• Provide accurate and effective solutions to customer concerns to maintain satisfaction and trust.
• Coordinate with internal teams to resolve complex customer problems efficiently.
• Monitor customer feedback and suggest improvements to enhance after-sales services.
• Develop and implement after-sales support strategies to increase customer retention and loyalty.

Skills

BlueYonder Demand Planning

CRM

Inventory Management

Kinaxis

Microsoft Excel

O9 Demand Planning

Project Management

Supplier Management

SCM

Warehouse Management

Education

Bachelor's degree in Business Administration

Bachelor's degree in Industrial Engineering

Bachelor's degree in Logistics

Bachelor's degree in Supply Chain Management

Master's degree in Operations Management

Job description

Sr. Specialist - SCM - Planning & After SalesReady to turn bold ideas into real-world impact?At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.Job DescriptionResponsibilities: Handle post-sales inquiries and issues from customers, ensuring timely and professional resolution. Provide accurate and effective solutions to customer concerns to maintain satisfaction and trust. Coordinate with internal teams to resolve complex customer problems efficiently. Monitor customer feedback and suggest improvements to enhance after-sales services. Develop and implement after-sales support strategies to increase customer retention and loyalty.QualificationsBachelors - Business Administration, Bachelors - Industrial Engineering, Bachelors - Logistics, Bachelors - Supply Chain Management, Masters - Operations ManagementCertificationsAPICS Certified in Production and Inventory Management (CPIM) - Lincoln LandLincoln Land, Certified Professional in Supply Management (CPSM) - Institute for Supply Management (ISM)Institute for Supply Management (ISM), Certified Supply Chain Professional (CSCP) - Indian Institute of Management, TrichyIndian Institute of Management, Trichy, Salesforce Certified Business Analyst - SalesforceSalesforce, Supply Chain Design Certification - LinkedIn LearningLinkedIn LearningRequired SkillsBlueYonder Demand Planning, Customer Relationship Management (CRM), Inventory Management, Kinaxis, Microsoft Excel, O9 Demand Planning, Project Management, Supplier Management, Supply Chain Management (SCM), Warehouse ManagementLanguageEnglishLanguage Proficiency -Intermediate - B1Additional Job Location -Job TypeRegularMaster Skill List -SCM - Planning & After SalesRemote Type -OfficeWork Shift -Night Job (India)Why join Genpact?Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matterMake an impact – Help global enterprises solve business challenges that matterAccelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay aheadWork with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.