Sr. Specialist - F&A - I2C 4C

1401 Genpact India Pvt. Ltd.; Gurugram District; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Genpact invites a Sr. Specialist - F&A (I2C) to join our Disputes Resolution and O2C team in India. You will work with sales, billing and finance to resolve disputes, prevent recurrence, and drive improvements across billing and AR processes.

The role requires strong data literacy, proficiency in MS Excel and Oracle ERP, and excellent English communication. You will engage with clients professionally and ensure audit-ready records.

Qualifications

• Bachelor's degree in Accounting, Commerce, Economics or Finance.
• Master's degree in Finance is a plus.
• Experience in disputes resolution in O2C preferred.

Responsibilities

• Resolve disputes and prevent recurrence with sales, billing, and finance teams.
• Identify recurring issues and recommend improvements to billing and AR processes.
• Maintain accurate records of disputes, resolutions, and escalations for audit.
• Prepare regular reports on dispute trends and timelines.
• Engage with clients professionally to clarify issues and negotiate resolutions.
• Collaborate with cross-functional teams to implement preventive measures.

Skills

Accounting

Accounts Payable

Accounts Receivable

AR Collections

ARM

Cash Application

Collections Analytics

Collections Management

Data Literacy

Generative AI

Education

Bachelor's - Accounting

Bachelor's - Commerce

Bachelor's - Economics

Bachelor's - Finance

Master's - Finance

Tools

MS Excel

Oracle ERP

Job description

Sr. Specialist - F&A - I2C

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Disputes Resolution/O2C - Oil and Gas/International Air Transport Association( IATA) Industry preferred
• Work closely with sales, billing, and finance teams to resolve disputes and prevent recurrence
• Identify recurring issues and recommend improvements to billing and AR processes.
• Communicate with vendors over the email and phone as needed
• Maintain accurate records of disputes, resolutions, and escalations for audit and compliance purposes.
• Manage customer disputes related to invoices, payments, and account balances, ensuring timely resolution through effective team oversight.
• Maintain accurate records of disputes, resolutions, and escalations, ensuring compliance and audit readiness.
• Prepare regular reports on dispute trends, resolution timelines, and outstanding issues, providing management with clear insights.
• Investigate discrepancies by guiding the team in reviewing contracts, purchase orders, billing records, and communications.
• Engage with clients professionally to clarify issues, negotiate resolutions, and sustain positive relationships.
• Collaborate closely with sales, billing, and finance teams to resolve disputes and implement preventive measures.
• Identify recurring issues and recommend process improvements to strengthen billing and AR operations.
• Ensure dispute documentation and escalation records are consistently maintained for compliance and audit purposes.

Vendor Communications

• Proficiency in MS Excel
• ERP Preference- Oracle
• Manage CPI metrics- managing timeliness and accuracy in invoice processing
• Good communication and analytical skills
• Proficient in English written and spoken
• Engage and manage with clients manage disputes, negotiate resolutions, and maintain positive relationships.

Qualifications

• Bachelors - Accounting
• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Finance

Required Skills

• Accounting
• Accounts Payable Process
• Accounts Receivable (AR)
• Accounts Receivable Collection
• Accounts Receivable Management (ARM)
• Cash Application
• Collections Analytics
• Collections Management
• Data Literacy
• Generative AI