Front Line Manager - F&A - I2C 4C

Genpact Ltd.; India; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Genpact seeks a Front Line Manager - F&A for I2C in India to lead billing and disputes teams, ensure timely invoicing, and optimize processes in a fast-paced, AI-driven environment.

You will work with sales, billing, and finance to resolve disputes, monitor CPI metrics, and drive accuracy with Oracle ERP and MS Excel in daily operations.

Qualifications

• Bachelor's degree in accounting, commerce, economics, or finance.
• Professional certifications such as ACCA/CIMA and SAP S/4HANA noted.
• Experience in billing, disputes, and AR processes is required.

Responsibilities

• Oversee end-to-end billing processes and CPI metrics.
• Lead a 10–20 FTE billing/disputes team.
• Coordinate with sales, billing, and finance to resolve disputes.
• Ensure audit-ready dispute documentation and records.

Skills

Accounts Receivable

Team Leadership

Billing & Invoicing

Disputes Resolution

ERP (Oracle)

MS Excel

English Proficiency

Communication Skills

Audit & Compliance

Vendor & Client Liaison

Education

Bachelor's - Accounting

Bachelor's - Commerce

Master's - Finance

Tools

Oracle ERP

MS Office

SAP S/4HANA

Job description

Front Line Manager - F&A - I2C**Ready to turn bold ideas into real-world impact?** At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.**Job Description**Relevant years’ experience in Billing/DisputesTeam Lead Experience- 10-20 FTEs • Manage, resolve complex billing processes, including billing, reconciliation, and vendor invoicing • Ability to manage multiple transactions and deadlines in a fast paced environment. • Effective communication skills for interacting with suppliers, brokers, and internal teams. • Oversee CPI metrics- managing timeliness and accuracy in invoice processing • Proficiency in MS Excel • ERP Preference - Oracle • Good communication and analytical skills • Proficient in English written and spoken • Oversee execution of the end-to-end billing process, ensuring timeliness and compliance. • Serve as a subject matter expert (SME) for billing operations, providing guidance and support to team members and cross-functional stakeholders. • Validate invoice information to confirm alignment with supporting documents received from suppliers and customers relevant years’ experience in Billing•Relevant years’ experience in Disputes Resolution/O2C - Oil and Gas/International Air Transport Association( IATA) Industry preferred • Team Lead Experience- 10-20 FTEs • Work closely with sales, billing, and finance teams to resolve disputes and prevent recurrence • Identify recurring issues and recommend improvements to billing and AR processes. • Communicate with vendors over the email and phone as needed • Maintain accurate records of disputes, resolutions, and escalations for audit and compliance purposes. • Manage customer disputes related to invoices, payments, and account balances, ensuring timely resolution through effective team oversight. • Maintain accurate records of disputes, resolutions, and escalations, ensuring compliance and audit readiness. • Prepare regular reports on dispute trends, resolution timelines, and outstanding issues, providing management with clear insights. • Investigate discrepancies by guiding the team in reviewing contracts, purchase orders, billing records, and communications. • Engage with clients professionally to clarify issues, negotiate resolutions, and sustain positive relationships. • Collaborate closely with sales, billing, and finance teams to resolve disputes and implement preventive measures. • Identify recurring issues and recommend process improvements to strengthen billing and AR operations. • Ensure dispute documentation and escalation records are consistently maintained for compliance and audit purposes. Vendor Communications • Proficiency in MS Excel • ERP Preference- Oracle • Manage CPI metrics- managing timeliness and accuracy in invoice processing • Good communication and analytical skills • Proficient in English written and spoken • Engage and manage with clients manage disputes, negotiate resolutions, and maintain positive relationships.**Qualifications**Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance**Certifications**ACCA Qualified Accountant (ACCA) - SEGi University and CollegesSEGi University and Colleges, Blackline - Financial Close Level 1 Implementation Certification - NIITNIIT, Certified Investment Management Analyst (CIMA) - DataTrainedDataTrained, Microsoft Excel Certification - Normandale Community CollegeNormandale Community College, SAP Certified Application Associate - SAP S/4HANA for Financial Accounting Associates (SAP S/4HANA 2020) - SAPSAP**Required Skills**Accounting, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Banking Capital Markets, Cash Application, Collections Management, Deductions Management, Microsoft Office, People Leadership**Language**English**Language Proficiency -**Proficient - C2**Additional Job Location -****Job Type**Regular**Master Skill List -**F&A - I2C**Remote Type -**Office**Work Shift -**Night Job (India)**Why join Genpact?** • **Lead AI-powered transformation** – Drive innovation and solve real-world business challenges that matter • **Make an impact** – Help global enterprises solve business challenges that matter • **Accelerate your career** – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • **Work with the best** – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • **Thrive in a values-driven culture** – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.