Sr Software Engineer-ServiceNow

(CHL) Ecolab; India; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Ecolab seeks an experienced ServiceNow Developer to design, develop, configure, and maintain ServiceNow applications and integrations. You will work closely with stakeholders to deliver scalable, secure solutions on the Now platform.

Responsibilities include implementing ITSM/CMDB modules, building workflows with Flow Designer and IntegrationHub, and ensuring best practices across SDLC and Agile teams. A strong JavaScript background and REST/SOAP integration experience are required.

Qualifications

• 5+ years of hands-on ServiceNow development experience.
• Strong experience with JavaScript, REST/SOAP APIs and integrations (server-side and client-side).
• In-depth knowledge of ServiceNow platform architecture.
• Experience with CMDB and ITSM.
• Familiarity with ITOM and HRSD.
• Understanding of ACLs, roles, and security best practices.

Responsibilities

• Design, develop, and implement ServiceNow solutions using best practices.
• Customize ServiceNow applications using Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer.
• Develop and maintain modules such as ITSM, CSM, MCO, Finance Management, and Employee Centre.
• Build and support integrations using REST, SOAP, MID Server, and IntegrationHub.
• Create and manage workflows, Flow Designer and ETL, Integration Hub, DataFabric / Zero Copy Connectors, transformations.
• Perform unit testing, debugging, and troubleshooting of platform issues.
• Support platform upgrades, patches, and releases.
• Collaborate with architects, business analysts, and stakeholders to gather requirements.
• Follow SDLC, Agile/Scrum, and change management processes.
• Maintain technical documentation and knowledge articles.

Skills

JavaScript

Agile/Scrum

ServiceNow platform knowledge

Education

Bachelor's degree in Computer Science / Information Technology

Tools

REST APIs

SOAP APIs

Flow Designer

IntegrationHub

MID Server

ETL

DataFabric

UI Builder

Service Portal

Job description

We are seeking a skilled ServiceNow Developer to design, develop, configure, and maintain ServiceNow applications and integrations. The ideal candidate will have hands-on experience with ServiceNow platform capabilities, follow best practices, and collaborate closely with stakeholders to deliver scalable and secure solutions.

Key Responsibilities

• Design, develop, and implement ServiceNow solutions using best practices
• Customize ServiceNow applications using Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer
• Develop and maintain ServiceNow modules such as ÏTSM , CSM, APO , MCO, Finance Management, Employee Centre.
• Build and support integrations using REST, SOAP, MID Server, and IntegrationHub
• Create and manage workflows, FlowDesinger and ETL, Integration Hub , DataFabric /Zero Copy Connectors , tranformation
• Perform unit testing, debugging, and troubleshooting of platform issues
• Support platform upgrades, patches, and releases
• Collaborate with architects, business analysts, and stakeholders to gather requirements
• Follow SDLC, Agile/Scrum, and change management processes
• Maintain technical documentation and knowledge articles

Required Skills & Qualifications

• 5+ years of hands-on ServiceNow development experience
• Strong experience with JavaScript , REST/SOAP APIs and integrations (server-side and client-side)
• In-depth knowledge of ServiceNow platform architecture
• Experience with ( Source-to-Pay, Order-to-Cash lifecycle , Accounts payable, Accounts receivable etc )
• Familiarity with CMDB and ITSM
• Experience with other Application would be plus like ITOM, HRSD .
• Understanding of ACLs, roles, and security best practices
• Experience working in Agile/Scrum environments

referred Qualifications

• ServiceNow certifications such as: Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• Module-specific certifications ( CSM, ITSM, MCO etc.)
• Experience with ServiceNow Performance Analytics and Reporting
• Knowledge of UI Builder, Service Portal, and Workspace configuration
• Exposure to DevOps, CI/CD, and ATF (Automated Test Framework)

Soft Skills

• Strong analytical and problem-solving skills
• Excellent communication and documentation abilities
• Ability to work independently and in a team environment
• Strong stakeholder management skills

Education

• Bachelor's degree in Computer Science , Information Technology, or equivalent experience
• Min 5 + Years of experience in Servicenow

Nice to Have

• Experience with cloud platforms ( CSM, MCO , APO )
• Knowledge of ITIL processes
• Experience supporting global enterprise environments