Servicenow Developer

Quadrangle; Dadri; Hybrid; INR 1,500,000 - 2,500,000; Full time

Job summary

Quadrangle is seeking an experienced ServiceNow Developer to design, develop, and support enterprise-scale ServiceNow solutions in a large IT environment. You will configure, customize, and integrate across ITSM modules while ensuring data integrity and platform governance.

The role requires hands-on development, integration work with REST/SOAP, and collaboration with diverse teams in an Agile setup. CSA certification is mandatory along with strong problem-solving skills.

Qualifications

• 7+ years of hands-on ServiceNow development experience.
• Proficient in JavaScript and Glide APIs.
• Strong ITSM experience (Incident, Problem, Change, Request, Knowledge).
• Experience with integrations and automation.
• Working knowledge of CMDB concepts and ITIL processes.
• Experience in enterprise or managed services environments.

Responsibilities

• Design, configure, and develop ServiceNow solutions using out-of-the-box features and custom scripting.
• Work on ITSM/ITOM modules and custom applications.
• Develop workflows, business rules, client scripts, UI policies, catalogs, and flows.
• Build and support REST/SOAP integrations, MID Server, and Integration Hub.
• Support CMDB and Discovery, ensuring data accuracy.
• Participate in upgrades, patching, testing, and release management.
• Troubleshoot production issues and provide platform support.
• Collaborate with architects and cross-functional teams in Agile delivery.
• Follow platform best practices, security standards, and governance.

Skills

ServiceNow

JavaScript

Glide APIs

ITSM

ITIL processes

Integrations

CMDB

Automation

Education

CSA (Certified System Administrator)

CIS (ITSM/ITOM/ITAM)

CAD (Certified Application Developer)

Tools

ServiceNow Platform

Job description

Job Description

We are looking for an experienced ServiceNow Developer with 79 years of hands-on experience to design, develop, and support enterprise-scale ServiceNow solutions. The role involves configuration, custom development, integrations, and platform optimization across core ServiceNow modules in a large, complex IT environment.

Responsibilities

• Design, configure, and develop ServiceNow solutions using out-of-the-box features and custom scripting.
• Work on ServiceNow modules such as ITSM, ITOM, ITAM, WSD, CSM, or custom applications.
• Develop and maintain workflows, business rules, client scripts, script includes, UI policies, catalogs, and flows.
• Build and support integrations using REST/SOAP APIs, MID Server, and Integration Hub.
• Support CMDB and Discovery, ensuring data accuracy and relationship integrity.
• Participate in upgrades, patching, testing, and release management activities.
• Troubleshoot production issues and provide ongoing platform support.
• Collaborate with architects, business analysts, and cross-functional teams in Agile delivery models.
• Follow platform best practices, security standards, and governance guidelines.

Qualifications

Required Experience & Skills

• 7+ years of hands-on ServiceNow development experience.
• Strong proficiency in JavaScript and ServiceNow Glide APIs.
• Solid experience with ITSM (Incident, Problem, Change, Request, Knowledge).
• Experience with integrations and automation.
• Working knowledge of CMDB concepts and ITIL processes.
• Experience in enterprise or managed services environments preferred.

Certifications (Preferred)

• ServiceNow CSA (Certified System Administrator) – Mandatory
• CIS (ITSM / ITOM / ITAM) – Preferred
• CAD (Certified Application Developer) – Good to have

Soft Skills

• Strong analytical and problem-solving abilities
• Good communication and stakeholder management skills
• Ability to work independently and in team-based environments
• Ownership mindset with attention to quality and detail