Sr Software Engineer - BMC Remedy

Telstra; Bengaluru; Presencial; INR 1.200.000 - 1.900.000; Jornada completa

Descripción de la vacante

Telstra is seeking a Senior Software Engineer specializing in BMC Remedy. You will translate customer needs into scalable Remedy-based solutions, leveraging Helix, ITSM Suite, and related tools to deliver end-to-end enhancements.

You will design and implement integrations using APIs, iPass, and web services, optimize Remedy Server-group environments, and collaborate with cross-functional teams on architecture for SRM and CMDB. Excellent stakeholder communication is essential.

Formación

• 10+ years of experience with BMC Remedy.
• Experience with BMC Helix, ITSM Suite, SLM, Remedy Migrator.
• Experience with iPass and Webhooks.
• Experience with Remedy Server-group environments.
• Experience in proposing and implementing custom integrations.
• Strong customer interaction skills.

Responsabilidades

• Customize workflows in BMC Helix and ITSM Suite.
• Design integrations using APIs, iPass, and web services.
• Configure Remedy Server in server-group environments for performance.
• Collaborate with teams to propose integration architectures for SRM and CMDB.
• Maintain strong customer interaction and support.

Conocimientos

BMC Remedy

Customer interaction

Performance tuning

Troubleshooting

API/web services

Integration design

Herramientas

Remedy Developer Studio

Helix Deployment Manager

Atrium CMDB

Remedy Migrator

Descripción del empleo

Employment Type Permanent

Senior Software Engineer - BMC Remedy

Job Summary

As a Senior Software Engineer, you thrive on understanding and translating customer needs into new products and capability. You apply deep technical expertise and experience in software application layer solutions, to develop and deliver scalable design blueprints across the end‑to‑end software development life cycle. Your continuous learning and improvement mindset, collaboration and influencing skills are critical to success in this role.

Focus of the Role

What You'll Do

Product Technology - Software Engineering IT develops and maintains Telstra's software and IT systems, working on some really cutting‑edge technologies.

• Customize and implement workflows in BMC Helix and ITSM Suite using Developer Studio, ensuring alignment with business needs.
• Design and execute custom integrations leveraging APIs, iPass, and web services to enhance system functionality and data flow.
• Configure and optimize Remedy Server in a server-group environment, focusing on performance tuning and issue resolution.
• Collaborate with cross-functional teams to gather requirements and propose architectural solutions for integrations involving SRM, Knowledge Management, and Atrium CMDB.
• Maintain strong customer interaction, addressing concerns and ensuring satisfaction through effective communication and support.

About You

• Minimum 10+ years of experience in BMC remedy
• Implementation knowledge on BMC Helix, ITSM Suite, SLM, Remedy Migrator, Web services, APIs
• Plug‑ins, Remedy Developer and Innovation Studio and Helix Dashboard reporting
• Experience on iPass and Webhooks
• Good knowledge of SRM , Knowledge Management , Atrium CMDB
• Remedy Workflow customizations using Developer Studio
• Basic ITIL Framework concepts
• Experience in proposing and implementing architecture of Custom integrations
• Experience in configuring and working on Remedy Server-group environment
• Previous experience of working overlay concept
• Experience on BMC Helix Deployment manager
• Should have ITSM integration experience with other remedy web service integration.
• Experience in performance tuning and troubleshooting BMC Remedy AR Server issues
• Good in customer interaction.