Remedy Admin Expert

PradeepIT Consulting Services Pvt Ltd; Bengaluru; On-site; INR 1,500,000 - 1,900,000; Full time

Job summary

PradeepIT Consulting Services Pvt Ltd in Bengaluru, India, seeks an experienced Remedy Lead to oversee architecture, design, development, and operations of the BMC Remedy platform. You will guide implementation, ensure availability, and drive continuous improvement in line with business requirements.

The role includes mentoring Remedy developers, administrators, and analysts, coordinating across IT and business units, and delivering analytics and integrated solutions to support data-driven

Qualifications

• Bachelor's degree in IT, Telecom, or equivalent.
• 6-8 years of Remedy experience with 3+ years in a supervisory role.
• 4+ years in Remedy or related field for Specialist level.

Responsibilities

• Manage design, implementation, maintenance, and continuous improvement of Remedy.
• Ensure Remedy availability and provide ongoing operational support.
• Oversee development and customization to meet business requirements.
• Lead Remedy architecture reviews and mitigation of gaps.
• Develop reports and dashboards from Remedy data for insights.
• Direct and mentor a team of Remedy developers, admins, and analysts.

Skills

Remedy Architecture

Dev & Customization

Admin & Maint

Analytics & Reporting

Team Leadership

Education

Bachelors in IT/Telecom

Tools

Remedy

Job description

• Manage the design, implementation, maintenance, and continuous improvement of the BMC remedy, ensure the remedy availability, continuous operational support, and any required development and customization to satisfy business requirements.
• Remedy Architecture & Design: Lead review of Remedy design and implementation, identifying gaps in current practices, and oversee mitigation activities.
• Development & Customization: Lead development of Remedy applications, workflows, forms, and integrations to meet specific business needs.
• Administration & Maintenance: Manage Remedy environment, ensuring availability, performance, and security, applying patches and upgrades.
• Reporting & Analytics: Develop reports and dashboards, analyses Remedy data for insights, and supports data-driven decision-making.
• Team Leadership: Leads and mentors a team of Remedy developers, administrators, and analysts, fostering collaboration and high performance.
• Perform other responsibilities as required by higher levels of supervision

Qualification:

• Bachelors Degree in Information Technology ,Telecommunications or equivalent from an accredited university

Work Experience:

• 6-8 years of experience in Remedy with at least Three (3) years in a supervisory role for lead level
• A minimum of Four (4) years of experience in Remedy a related field for Specialist level