ServiceNow Technical Lead

Revolent Group; Hyderabad; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Revolent Group is looking for an experienced ServiceNow lead to architect and deliver enterprise-scale ServiceNow solutions in India. You will guide technical delivery, design scalable workflows, and mentor a team of developers across ITSM, ITOM, ITAM, CSM, HRSD, and GRC modules.

The role requires strong integration skills, agile delivery experience, and the ability to engage with senior stakeholders to shape roadmaps and upgrade paths.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• Minimum 6 years of hands-on experience working with the ServiceNow platform.
• Proven experience leading ServiceNow implementation projects and managing technical delivery teams.
• Strong expertise in one or more ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, or GRC.
• Hands-on experience with ServiceNow development, including Business Rules, Client Scripts, Script Includes, Flow Designer, Service Catalog, UI Policies, and Workflows.
• Strong knowledge of ServiceNow integrations, including REST APIs, SOAP APIs, Integration Hub, and MID Server.
• Experience working with CMDB, Discovery, Event Management, Service Mapping, or Asset Management is highly preferred.
• Experience in Agile delivery environments and enterprise-scale digital transformation programs.
• Ability to engage confidently with business and technical stakeholders at all levels, including senior management.
• Strong analytical, problem-solving, and communication skills.
• ServiceNow certifications such as CSA, CAD, CIS, or CTA will be an advantage.
• Prior experience in consulting, professional services, or system integration environments is highly desirable.

Responsibilities

• Lead the design, development, configuration, and implementation of ServiceNow solutions across enterprise environments.
• Act as the technical lead for ServiceNow projects, providing architectural guidance and ensuring delivery aligns with business and technical requirements.
• Collaborate with business stakeholders, project teams, and solution architects to translate business needs into scalable ServiceNow solutions.
• Drive platform development across modules such as ITSM, ITOM, ITAM, CSM, HRSD, GRC, and custom applications.
• Oversee ServiceNow development activities, including workflow design, catalog management, scripting, integrations, and platform enhancements.
• Review solution designs, perform code reviews, and establish development standards and best practices.
• Lead integration activities between ServiceNow and third-party systems using REST APIs, SOAP APIs, Integration Hub, MID Server, and other integration technologies.
• Mentor and guide ServiceNow developers, ensuring technical excellence and knowledge sharing across teams.
• Support platform upgrades, releases, and continuous improvement initiatives to enhance performance, scalability, and user experience.
• Work closely with clients and senior stakeholders to provide technical recommendations, solution demonstrations, and implementation roadmaps.
• Identify risks, issues, and dependencies throughout the project lifecycle and proactively drive resolution.
• Participate in pre-sales activities, solution proposals, effort estimations, and technical presentations where required.

Skills

ServiceNow

Technical leadership

Architectural guidance

REST APIs

SOAP APIs

Integration Hub

MID Server

Agile delivery

Stakeholder communication

Mentoring

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

Flow Designer

Service Catalog

UI Policies

Workflows

Business Rules

Client Scripts

Job description

• Lead the design, development, configuration, and implementation of ServiceNow solutions across enterprise environments.
• Act as the technical lead for ServiceNow projects, providing architectural guidance and ensuring delivery aligns with business and technical requirements.
• Collaborate with business stakeholders, project teams, and solution architects to translate business needs into scalable ServiceNow solutions.
• Drive platform development across modules such as ITSM, ITOM, ITAM, CSM, HRSD, GRC, and custom applications.
• Oversee ServiceNow development activities, including workflow design, catalog management, scripting, integrations, and platform enhancements.
• Review solution designs, perform code reviews, and establish development standards and best practices.
• Lead integration activities between ServiceNow and third-party systems using REST APIs, SOAP APIs, Integration Hub, MID Server, and other integration technologies.
• Mentor and guide ServiceNow developers, ensuring technical excellence and knowledge sharing across teams.
• Support platform upgrades, releases, and continuous improvement initiatives to enhance performance, scalability, and user experience.
• Work closely with clients and senior stakeholders to provide technical recommendations, solution demonstrations, and implementation roadmaps.
• Identify risks, issues, and dependencies throughout the project lifecycle and proactively drive resolution.
• Participate in pre-sales activities, solution proposals, effort estimations, and technical presentations where required.

Job Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• Minimum 6 years of hands-on experience working with the ServiceNow platform.
• Proven experience leading ServiceNow implementation projects and managing technical delivery teams.
• Strong expertise in one or more ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, or GRC.
• Hands-on experience with ServiceNow development, including Business Rules, Client Scripts, Script Includes, Flow Designer, Service Catalog, UI Policies, and Workflows.
• Strong knowledge of ServiceNow integrations, including REST APIs, SOAP APIs, Integration Hub, and MID Server.
• Experience working with CMDB, Discovery, Event Management, Service Mapping, or Asset Management is highly preferred.
• Experience in Agile delivery environments and enterprise-scale digital transformation programs.
• Ability to engage confidently with business and technical stakeholders at all levels, including senior management.
• Strong analytical, problem-solving, and communication skills.
• ServiceNow certifications such as CSA, CAD, CIS, or CTA will be an advantage.
• Prior experience in consulting, professional services, or system integration environments is highly desirable.

Ideal Candidate Profile

• 8-12 years of overall IT experience with at least 6 years focused on ServiceNow.
• Strong mix of hands-on technical expertise and leadership capability.
• Experience leading end-to-end ServiceNow implementations for large enterprise clients.
• Comfortable managing client-facing engagements and driving technical workshops.
• Passionate about mentoring teams and delivering high-quality solutions in a fast-paced consulting environment.