Sr. Service Engineer (West)

KOMAX; Gurugram District; In loco; INR 800.000 - 1.200.000; Tempo pieno

Descrizione del lavoro

Komax Group in India seeks a Sr. Service Engineer (West) to deliver on-site service and support across the western region, ensuring timely, effective solutions for customers.

You will install, calibrate, and maintain complex equipment, diagnose faults, and provide hands-on training to customer personnel, collaborating with engineering teams to improve products and prevent future issues. Travel within the western region is required; a proactive, safety-conscious approach and strong communication

Competenze

• Experience in service engineering or similar field servicing mechanical/electrical/electronic systems.
• Strong diagnostic and repair skills with methodical approach.
• Excellent communication with customers and internal teams.
• Ability to work independently in field conditions with customer focus.
• Willingness to travel within the western region as required.

Mansioni

• Provide advanced on-site technical support to customers in the western region.
• Install, calibrate, and maintain complex systems per company standards.
• Diagnose and repair faults using analytical methods.
• Collaborate with engineering to relay customer feedback for improvements.
• Train customer personnel and demonstrate equipment use.
• Maintain service records and produce detailed activity reports.
• Stay updated on technologies and industry trends to enhance service.

Conoscenze

Excellent communication skills

Troubleshooting techniques

Independent field work

Willingness to travel

Continuous learning mindset

Formazione

Technical certifications or degrees

Descrizione del lavoro

The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network.

We are seeking a highly skilled and dedicated Sr. Service Engineer (West) to join our dynamic technical team. In this pivotal role, you will be responsible for delivering exceptional service and support across the western region, ensuring our customers receive reliable, timely, and effective solutions.

As a Sr. Service Engineer, you will leverage your extensive technical expertise to install, maintain, troubleshoot, and optimize complex equipment and systems. You will collaborate closely with internal teams and customers to resolve technical challenges, provide training, and implement preventative maintenance plans.

Key Responsibilities:

• Provide advanced technical support and on-site service to customers in the western region, ensuring high levels of satisfaction and prompt resolution of issues.
• Install, calibrate, and maintain complex systems and equipment, adhering to company standards and safety regulations.
• Diagnose and repair faults using rigorous analytical and problem-solving skills.
• Collaborate with engineering and product development teams to communicate customer feedback for continuous product improvement.
• Conduct thorough training sessions and technical demonstrations for customer personnel to maximize equipment utilization.
• Maintain accurate service records and provide detailed reports on service activities and product performance.
• Stay up-to-date with emerging technologies and industry trends to enhance service capabilities and adapt to evolving client needs.
• Promote a culture of safety, compliance, and professionalism in all aspects of work.

Qualifications and Experience:

• Proven experience in service engineering or a related technical role, preferably supporting complex mechanical, electrical, or electronic systems.
• Strong knowledge of troubleshooting techniques, system diagnostics, and repair methodologies.
• Excellent communication skills to effectively liaise with diverse stakeholders, including customers and internal teams.
• Ability to work independently in a field environment with a focus on customer satisfaction and operational excellence.
• Flexibility to travel within the western region as required to meet service demands.
• Relevant technical certifications or degrees are highly desirable.
• Commitment to continuous learning and professional development.

About the Company:

Join a forward-thinking organization dedicated to innovation, quality, and customer service. We foster an inclusive workplace culture that values diverse perspectives and teamwork. As a Sr. Service Engineer (West), you will play a crucial role in strengthening our technical service delivery and building lasting client relationships.

We offer competitive compensation, opportunities for growth, and a supportive environment where your expertise can make a meaningful impact.

Professional area: Administration/Support/Service

Do you have any questions?

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