Sr. Service Engineer

Komax Group; Gurugram District; In loco; INR 1.300.000 - 2.100.000; Tempo pieno

Descrizione del lavoro

The Komax Group, a Swiss leader in automated wire processing, is seeking a Senior Service Engineer in India. The role centers on diagnosing complex technical issues, performing maintenance, and delivering expert service to customers and internal teams.

You will collaborate across functions to ensure reliable machine performance and high customer satisfaction. Key duties include installations, commissioning, customer training, and timely reporting.

Competenze

• Engineering degree required.
• 8+ years of experience in a similar role.
• Experience with CNC machines, preferably in wire harness manufacturing.
• Strong communication skills and customer-focused mindset.

Mansioni

• Diagnose complex technical issues on systems and services.
• Perform maintenance and implement solutions to improve operations.
• Collaborate with product development, QA, and customer support teams.
• Installations and commissioning of machines at customer sites.
• Train customers, operators, and engineers on operation and preventive maintenance.
• Follow up on payments and spare parts orders with customers.
• Demonstrate machines at customer sites, in demo rooms, or exhibitions.
• Submit reports in a timely manner as required by seniors.

Conoscenze

CNC machines experience

Communication skills

Customer orientation

Teamwork

Formazione

Engineering degree

Descrizione del lavoro

The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network.

As a Senior Service Engineer, you will play a pivotal role in ensuring the optimal performance and reliability of our technical systems and services. This position demands a strong technical background combined with excellent problem-solving skills to support our customers and internal teams effectively.

In this role, you will be responsible for diagnosing complex technical issues, performing maintenance, and implementing solutions that enhance system operations. You will collaborate closely with product development, quality assurance, and customer support teams to deliver superior service and technical expertise.

Your remit

• To work earnestly to provide service support to customers to achieve customer delight and profitability for the company.
• To carry out machine Installations and commissioning
• To train customers, operators, and engineers regarding operation, preventive maintenance, etc.
• Planned/broken down maintenance of machines under warranty as well as under AMC.
• Follow up from time to time for payments and spare parts orders with customers.
• To carry out machine Demonstration at customer end / Demo room / Exhibitions, etc.
• Timely submission of reports as desired by seniors

Your profile

• Graduate in Engineering
• 8+ years’ experience in a similar role
• Good working experience on CNC machines, preferably in the wire harness manufacturing field.
• Should possess good communication skills.
• High level of customer orientation, resilience, and teamwork

About Our Company:

We are a forward-thinking organization dedicated to delivering cutting-edge solutions and exemplary customer service. Our inclusive work culture fosters continuous learning, innovation, and collaboration. Joining our team as a Senior Service Engineer means becoming part of a dynamic environment where your expertise will directly impact customer satisfaction and our company’s success.

We encourage applicants from diverse backgrounds to apply and are committed to creating an equitable workplace where everyone can thrive.

Professional area: Administration/Support/Service

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