Sr. operations executive

Rapsys Tech Solutions; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Presolv360 in Mumbai is seeking a Senior Executive - Operations to oversee day-to-day workflows, drive process efficiency, and ensure enterprise client satisfaction. You will coordinate with enterprise users, implement SOPs, and lead the operations team to meet targets.

The role requires hands-on data verification, MIS reporting, and strong communication across internal stakeholders. A Bachelor's degree in business/operations and at least 2 years of experience, with proficiency in MS Excel and

Qualifications

• Minimum 2+ years of experience in Operations
• Bachelor's degree in Business Administration, Operations Management, or related field
• Proven people management and team coordination skills
• Prior experience in legal, financial services, or insurance industry preferred
• Advanced proficiency in MS Excel
• MS Word (VLOOKUP, Mail Merge, etc.)
• Strong verbal and written communication skills
• Highly organized, proactive, and self-motivated

Responsibilities

• Strategize and manage daily operational workflows in collaboration with the operations team
• Verify data shared by enterprise users to ensure accuracy and completeness
• Prepare and share regular MIS reports with enterprise users and internal stakeholders
• Liaise with enterprise clients to understand requirements and service expectations
• Draft, implement, and ensure adherence to Standard Operating Procedures (SOPs)
• Provide regular updates and reports to Senior Management
• Manage, motivate, and guide the operations team to meet targets and deadlines
• Oversee vendor relationships and service delivery standards
• Ensure enterprise satisfaction, retention, and effective feedback sharing with internal teams

Skills

People management

Team coordination

Education

Bachelor's degree in Business Administration

Operations Management or related field

Tools

MS Excel

MS Word

Job description

Job Summary

Senior Executive - Operations will play a key role in managing day-to-day operations, ensuring process efficiency, enterprise client satisfaction, and team performance. This role requires strong operational ownership, coordination with enterprise users, MIS reporting, SOP implementation, and people management.

Location: Mumbai

Job Type: Full-time

Company: Presolv360

Responsibilities

• Strategize and manage daily operational workflows in collaboration with the operations team
• Verify data shared by enterprise users to ensure accuracy and completeness
• Prepare and share regular MIS reports with enterprise users and internal stakeholders
• Liaise with enterprise clients to understand requirements and service expectations
• Draft, implement, and ensure adherence to Standard Operating Procedures (SOPs)
• Provide regular updates and reports to Senior Management
• Manage, motivate, and guide the operations team to meet targets and deadlines
• Oversee vendor relationships and service delivery standards
• Ensure enterprise satisfaction, retention, and effective feedback sharing with internal teams

Qualifications

• Minimum 2+ years of experience in Operations
• Bachelor's degree in Business Administration, Operations Management, or related field
• Proven people management and team coordination skills
• Prior experience in legal, financial services, or insurance industry preferred
• Advanced proficiency in MS Excel
• MS Word (VLOOKUP, Mail Merge, etc.)
• Strong verbal and written communication skills
• Highly organized, proactive, and self-motivated