Operations Manager – Customer Success & Delivery

N Human Resources & Management Systems; Thane; On-site; INR 1,000,000 - 1,400,000; Full time

Job summary

N Human Resources & Management Systems in Thane is seeking an Operations Manager to lead Customer Success & Delivery. You will build scalable processes, own day-to-day operations, and drive cross-functional collaboration across Sales, Product, HR, and Finance.

You will set up MIS dashboards, monitor performance, and coach teams toward a high-performance culture in a fast-growing startup environment. This role demands ownership, hands-on problem solving, and a relentless focus on customer

Qualifications

• Prior experience in a startup or high-growth environment.
• Exposure to operations tools / CRM / project management platforms.
• Proven track record of process improvements and impact-driven results.
• Opportunity to build and scale operations from the ground up.
• Work closely with leadership and decision-makers.
• High ownership, fast growth, and dynamic work culture.

Responsibilities

• Manage end-to-end operations ensuring smooth execution across functions
• Set up tools and design scalable processes to improve efficiency and productivity
• Drive data-driven decision-making through MIS, dashboards, and performance tracking
• Collaborate with internal stakeholders (Sales, Product, HR, Finance) and external partners
• Lead and manage teams, ensuring high performance and accountability
• Solve operational challenges with a proactive and execution-focused approach
• Take ownership across multiple functions and operate beyond defined roles when required
• Lead, mentor, and manage teams with maturity and empathy, fostering a high-performance culture
• Proactively identify and resolve operational challenges with a strong problem-solving and execution mindset
• Take ownership across functions, demonstrating flexibility and adaptability in a dynamic startup environment
• Ensure a strong focus on customer success, improving overall experience and handling escalations effectively
• Maintain flexibility in working hours based on business needs and operational priorities
• Build a positive team environment through effective people management and interpersonal skills

Job description

N Human Resources & Management Systems | Full time

Operations Manager – Customer Success & Delivery

Role: Operations Manager Location:Thane, Mumbai Work from Office, Mon-Sat Role Overview: We are looking for a highly driven Operations Manager to lead and streamline our day-to-day operations in a fast-paced startup environment. This role requires someone who can build processes, manage cross-functional teams, and drive operational excellence with a strong ownership mindset .

Key Responsibilities

• Manage end-to-end operations ensuring smooth execution across functions
• Set up tools and design scalable processes to improve efficiency and productivity
• Drive data-driven decision-making through MIS, dashboards, and performance tracking
• Collaborate with internal stakeholders (Sales, Product, HR, Finance) and external partners
• Lead and manage teams, ensuring high performance and accountability
• Solve operational challenges with a proactive and execution-focused approach
• Take ownership across multiple functions and operate beyond defined roles when required
• Lead, mentor, and manage teams with maturity and empathy , fostering a high-performance culture
• Proactively identify and resolve operational challenges with a strong problem-solving and execution mindset
• Take ownership across functions, demonstrating flexibility and adaptability in a dynamic startup environment
• Ensure a strong focus on customer success , improving overall experience and handling escalations effectively
• Maintain flexibility in working hours based on business needs and operational priorities
• Build a positive team environment through effective people management and interpersonal skills

Requirements

Preferred Qualifications

• Prior experience in a startup or high-growth environment
• Exposure to operations tools / CRM / project management platforms
• Proven track record of process improvements and impact-driven results
• Opportunity to build and scale operations from the ground up
• Work closely with leadership and decision-makers
• High ownership, fast growth, and dynamic work culture