Sr. operation executive

Rapsys Tech Solutions; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Presolv360 in Mumbai is seeking a Senior Executive - Operations to lead day-to-day operations, drive process efficiency, and ensure enterprise client satisfaction.

You will manage MIS reporting, implement SOPs, coordinate with enterprise users, and oversee a growing operations team to meet targets. The role requires strong ownership, data verification, and effective vendor management to maintain service standards.

Qualifications

• Minimum 2+ years of experience in Operations.
• Bachelor's degree in Business Administration, Operations Management, or related field.
• Proven people management and team coordination skills.
• Advanced MS Excel skills; MS Word (VLOOKUP, Mail Merge).

Responsibilities

• Strategize and manage daily operational workflows with the operations team.
• Verify data shared by enterprise users for accuracy.
• Prepare and share MIS reports with enterprise users and internal stakeholders.
• Liaise with enterprise clients to understand requirements and service expectations.
• Draft, implement, and ensure SOP adherence.
• Provide regular updates to Senior Management.
• Motivate and guide the operations team to meet targets.
• Oversee vendor relationships and service delivery standards.
• Ensure enterprise satisfaction and retention with feedback loops.

Skills

Operations Management

People Management

Team Coordination

MIS Reporting

SOP Implementation

Vendor Management

Data Verification

MS Excel

MS Word

Education

Bachelor's degree in Business Administration, Operations Management, or related field

Job description

Job Summary

Senior Executive - Operations at Presolv360 will play a key role in managing day-to-day operations, ensuring process efficiency, enterprise client satisfaction, and team performance. This role requires strong operational ownership, coordination with enterprise users, MIS reporting, SOP implementation, and people management.

Location: Mumbai

Employment Type: Full-time

Responsibilities

• Strategize and manage daily operational workflows in collaboration with the operations team
• Verify data shared by enterprise users to ensure accuracy and completeness
• Prepare and share regular MIS reports with enterprise users and internal stakeholders
• Liaise with enterprise clients to understand requirements and service expectations
• Draft, implement, and ensure adherence to Standard Operating Procedures (SOPs)
• Provide regular updates and reports to Senior Management
• Manage, motivate, and guide the operations team to meet targets and deadlines
• Oversee vendor relationships and service delivery standards
• Ensure enterprise satisfaction, retention, and effective feedback sharing with internal teams

Requirements

• Minimum 2+ years of experience in Operations
• Bachelor's degree in Business Administration, Operations Management, or related field
• Proven people management and team coordination skills
• Prior experience in legal, financial services, or insurance industry preferred
• Advanced proficiency in MS Excel
• MS Word (VLOOKUP, Mail Merge, etc.)
• Strong verbal and written communication skills
• Highly organized, proactive, and self-motivated

Skills

• Operations Management
• People Management
• Team Coordination
• MIS Reporting
• SOP Implementation
• Vendor Management
• Data Verification
• MS Excel
• MS Word

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.