Operations Senior Associate

Manubhai & Shah; Udaipur District, Indore District, Ahmedabad District; On-site; INR 600,000 - 900,000; Full time

Job summary

Manubhai & Shah is seeking a highly organized Operations Senior Associate to support the operational excellence of our professional services practice. You will work with US-based teams and leaders to improve efficiency, governance, and performance while handling multiple stakeholders in a fast-paced environment.

The role focuses on SOP development, KPI tracking, dashboards, and continuous improvement initiatives across departments, with strong emphasis on data-driven decision making and

Qualifications

• Bachelor's degree in Business Administration, Commerce, Management, Operations, Finance, or related discipline.
• 34 years of Ops/RM experience within a Professional Services, Consulting, Accounting, Advisory, or Shared Services environment.
• Experience supporting US-based businesses, clients, or stakeholders.
• Strong understanding of professional services operational workflows and business processes.
• Excellent verbal and written English communication skills.
• Ability to manage multiple priorities with minimal supervision in a fast-paced environment.
• High attention to detail and ownership mindset.

Responsibilities

• Support day-to-day business operations with COO, SM of Ops, Finance/People teams.
• Ensure smooth execution of operational processes across departments.
• Identify opportunities to improve efficiency, productivity, and profitability.
• Develop, maintain, and improve Standard Operating Procedures (SOPs).
• Support implementation of operational policies and governance frameworks.
• Share best practices and contribute to knowledge management initiatives.
• Act as a trusted operational advisor to business teams.
• Prepare and analyze operational dashboards and reports.
• Monitor KPIs including Production, Headcount, Hours Per Person, Realization, Revenue & Pipeline.
• Support budgeting, forecasting, and business planning activities.
• Collaborate with US-based Partners, Directors, Managers, and cross-functional teams.
• Facilitate regular business review meetings.
• Prepare presentations, dashboards, and executive reports for leadership.
• Ensure timely communication and follow-up on action items.
• Identify process improvement opportunities via data analysis and stakeholder feedback.
• Drive automation initiatives to reduce manual effort and improve accuracy.
• Participate in Operational Excellence projects.
• Support management initiatives across departments.
• Promote continuous improvement and operational discipline.
• Develop meaningful dashboards using Excel, Power BI, or similar tools.
• Generate monthly and quarterly operational reports.
• Maintain data integrity across systems.
• Support leadership with ad hoc reporting and business analysis.
• Ensure operational compliance with internal policies and client requirements.
• Support quality assurance initiatives.
• Participate in operational audits and process reviews.
• Maintain confidentiality of client information.

Skills

Analytical thinking

Stakeholder management

English communication

Organizational skills

Education

Bachelor's degree in Business Administration, Commerce, Management, Operations, Finance, or related discipline

Tools

Pivot Tables

VLOOKUP

XLOOKUP

Power Query

Power BI

Microsoft Office Suite

Job description

Operations Senior Associate Role: Operations Senior Associate

Department: Operations

Reports to: Operations Senior Manager

Required Experience: 3-4 Years

Location: Ahmedabad, Indore, Baroda, Surat, Jamnagar, Udaipur, Rajkot

Only for MALE CANDIDATES

Role Summary:

We are seeking a highly organized, analytical, and proactive Operations Senior Associate to support the operational excellence of our professional services practice. The ideal candidate will have 3-4 years of experience in operations within a professional services environment and hands‑on experience working with US-based business teams, clients, or stakeholders.

This role requires an individual to work closely with Operations Senior Manager & at times, should be able to partner with business leaders to improve operational efficiency, drive resource planning, support project governance, monitor business performance, and contribute to strategic operational initiatives. The successful candidate will be comfortable working in a fast-paced environment with multiple stakeholders while maintaining a strong focus on service quality and continuous improvement.

Job Duties and Responsibilities:

Business Operations

• Work closely with Chief Operating Officer (COO), SM of Ops, Finance/People teams to support day-to-day business operations
• Ensure smooth execution of operational processes across multiple departments
• Identify opportunities to improve efficiency, productivity, and profitability
• Develop, maintain, and continuously improve Standard Operating Procedures (SOPs)
• Support implementation of operational policies and governance frameworks
• Share best practices and contribute to knowledge management initiatives
• Act as a trusted operational advisor to business teams

Financial & Business Performance Support:

• Prepare and analyze operational dashboards and business performance reports
• Monitor key operational KPIs including Production, Headcount, Hours Per Person, Realization, Revenue & Pipeline tracking, Forecast, Operational expenses, etc.
• Support budgeting, forecasting, and business planning activities
• Analyze operational trends and recommend improvement opportunities

Client & Stakeholder Management:

• Collaborate with US-based Partners, Directors, Managers, and cross-functional teams
• Facilitate regular business review meetings
• Prepare presentations, dashboards, and executive reports for leadership
• Ensure timely communication and follow-up on action items

Operational Excellence & Continuous Improvement:

• Identify process improvement opportunities through data analysis & stakeholder feedback
• Drive automation initiatives to reduce manual effort and improve accuracy
• Participate in Operational Excellence projects
• Support management initiatives change across departments
• Promote a culture of continuous improvement and operational discipline

Reporting & Analytics:

• Develop meaningful operational dashboards using Excel, Power BI, or similar tools
• Generate monthly and quarterly business operational reports.
• Analyze business performance and provide recommendations for improvement
• Maintain data integrity across operational systems
• Support leadership with ad hoc reporting and business analysis

Compliance & Quality:

• Ensure operational compliance with internal policies and client requirements
• Support quality assurance initiatives
• Participate in operational audits and process reviews
• Maintain confidentiality of client and business information
• Ensure documentation standards are consistently followed

Required Qualifications:

• Bachelor's degree in Business Administration, Commerce, Management, Operations, Finance, or a related discipline
• 34 years of Ops/RM experience within a Professional Services, Consulting, Accounting, Advisory, or Shared Services environment
• Experience supporting US-based businesses, clients, or stakeholders
• Strong understanding of professional services operational workflows and business processes
• Excellent verbal and written English communication skills
• Strong analytical and problem-solving abilities
• Ability to manage multiple priorities with minimal supervision manage multiple tasks and work in a fast-paced environment
• High attention to detail and ownership mindset

Required Technical Skills:

• Advanced Microsoft Excel (Pivot Tables, VLOOKUP & XLOOKUP, Power Query, etc.)
• Microsoft Office Suite
• Advanced PowerPoint
• Power BI

Preferred Skills:

• Experience working in a Professional Services Firm (Accounting, Tax, Audit, Advisory)
• Experience working in a global delivery or shared services environment
• Experience supporting US business operations
• Strong stakeholder management skills
• Ability to independently drive projects and process improvements
• Knowledge of KPI management and operational reporting

Key Competencies:

• Business Acumen & Operational Excellence
• Analytical Thinking & Problem Solving
• Leadership & Stakeholder Management
• Data-driven Decision Making
• Executive Communication & Collaboration
• Process Improvement & Enhancement
• Adaptability, Ownership & Accountability
• Time Management & Continuous Learning

Key Performance Indicators: Success in this role will be measured through:

• Data Accuracy & timeliness along with project delivery support
• Stakeholder Satisfaction
• Process Improvement Initiatives Delivered
• Operational Efficiency Improvements
• Reduction in Operational Bottlenecks
• Quality & Compliance Metrics

Why Join Us?

• Work closely with Senior Leadership and US-based business teams
• Be part of a high-performing professional services organization
• Gain exposure to strategic business operations and decision-making
• Lead impactful process improvement and automation initiatives

Accelerate your career through continuous learning and cross-functional collaboration