Senior Manager-Operations

Zoho; Mumbai; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Zoho is seeking a Senior Manager – Operations in Mumbai to drive data management, process optimization, and reporting across programs. The role blends strategic thinking with hands-on execution to scale operations for a global nonprofit context.

The candidate will oversee dashboards, SOPs, and cross-functional workflows, ensuring data integrity, vendor coordination, and efficient resource use. Strong leadership and analytical skills are essential.

Qualifications

• Bachelor's degree required; Master’s degree preferred.
• 8–10 years of experience in operations, project management, or systems management.
• Strong proficiency with digital platforms (CRM, LMS, data analysis tools, project management software).

Responsibilities

• Data Management & Analysis: oversee collection, organization, and secure storage of institutional data and develop dashboards and reports.
• Process Design & Optimization: develop SOPs and manage cross-team workflows to ensure timelines.
• Reporting & Impact Tracking: support design and production of institutional reports and KPIs.
• Resource Optimization: source tools and services, support budget planning, and mentor a small operations team.

Skills

Strategic ops

Team leadership

Data viz

Vendor mgmt

PM tools

Education

Bachelor's degree

Master's preferred

Tools

CRM systems

LMS

Data dashboards

PM software

Job description

About Company -They are a global, mission-driven organization focused on bringing career and college counselling and student well-being into schools. Through community-driven events, regional programs, and on-demand initiatives, they support schools in developing robust and effective career and college counselling systems.

With a strong focus on inclusion and accessibility , they work with a diverse leadership community comprising professionals from the education and industry sectors. They support schools through research, training, and capacity building for teachers, counsellors, and school leaders , with engagement across multiple countries worldwide.

RoleOverview

TheSenior Manager – Operations will play a central role in enabling the organization tooperate with efficiency, scale, and sustainability. Based in the Mumbai office,this role requires a balance of strategic thinking and hands-on execution, witha focus on data management, technology integration, reporting, and workflowoptimization. The ideal candidate is detail-oriented, proactive, and passionateabout using operational excellence to advance the mission of a globalnon-profit organization.

KeyResponsibilities

1. Data Management & Analysis

• Oversee the collection,organization, and secure storage of institutional data (training programs,participants, partners, impact metrics, etc.)
• Develop dashboards, trackers, andreports to support decision-making across teams
• Ensure data integrity, compliance,and accessibility for internal and external reporting
• Manage and optimize digitalplatforms (Membership Platform/CRM, LMS, project management tools, databases,etc.)
• Scout, evaluate, and integratedigital tools to streamline workflows and scale operations
• Act as the point person fortroubleshooting and vendor coordination

3. Process Design & Optimization

• Develop, document, and implementStandard Operating Procedures (SOPs) across functions
• Establish and monitor workflows forcross-team collaboration, ensuring accountability and adherence to timelines
• Identify gaps and continuouslyimprove operational efficiency

4. Reporting & Impact Tracking

• Support the design and production ofinstitutional reports, impact dashboards, impact reports, etc.
• Track progress of initiativesagainst organizational goals and KPIs

5. Resource Optimization

• Research and secure tools, software,and services to optimize organizational resources
• Support budget planning andmonitoring of operational expenditures
• Lead and mentor a small operationssupport team
• Collaborate with program,partnerships, and communications teams to enable smooth execution ofinitiatives
• Serve as a cross-functionalconnector ensuring operational alignment

Qualifications& Experience

• Bachelor’s degree required; Master’sdegree in Operations/Business/Technology preferred
• 8-10 years of experience inoperations, project management, or systems management
• Strong proficiency with digitalplatforms (CRM, Event platforms, LMS, data analysis tools, project managementsoftware)
• Demonstrated ability to create SOPs,manage workflows, and implement scalable systems
• Analytical mindset with experiencein data visualization and reporting
• Experience in vendor management andteam supervision
• Familiarity with nonprofittechnology discounts/grants (Google, Hubspot, Zoho, Microsoft, etc.) is a plus

Skills& Attributes

• Excellent organizational andproblem-solving skills
• Ability to work independently andcollaboratively in a dynamic office environment
• Strong written and verbalcommunication
• High attention to detail, with theability to manage multiple priorities simultaneously
• Mission-driven, resourceful, andadaptable

WhatWe Offer

• Opportunity to contribute to amission-driven organization
• Collaborative, values-driven teamculture
• Office-based role with exposure toglobal programs and stakeholder s