Sr. Officer - IT Infra

GIA Apparel; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

GIA Apparel is seeking an IT Infrastructure/Support professional in Bengaluru, India to maintain IT operations, support hardware/software, and manage security systems. The role covers project support, asset management, and documentation.

The candidate should have 2–4 years of IT experience, strong troubleshooting skills, and familiarity with Windows environments, AD, CCTV, and access control systems.

Qualifications

• Bachelor's Degree or Diploma in IT, CS, or related field.
• 2-4 years of experience in IT infrastructure or IT support.
• Knowledge of networking, Windows environments, Active Directory, CCTV, and access control systems.

Responsibilities

• Manage IT support tickets and ensure timely issue resolution.
• Provide technical support for hardware, software, operating systems, and network issues.
• Maintain and support network infrastructure, CCTV, access control, and security systems.
• Install, configure, and upgrade desktops, laptops, printers, and related IT equipment.
• Manage user accounts, permissions, and system access.
• Support IT infrastructure projects, system upgrades, and deployments.
• Maintain IT asset inventory, stock, and equipment lifecycle records.
• Coordinate hardware repairs and replacements.
• Monitor IT systems and infrastructure performance.
• Prepare and maintain IT documentation, SOPs, and troubleshooting guides.

Skills

IT infrastructure

IT support

Network troubleshooting

Communication

Problem-solving

Education

Bachelor's Degree / Diploma in IT or Computer Science

Tools

Active Directory

Windows OS

CCTV

Access control systems

Job description

Responsible for maintaining IT infrastructure, providing technical support, managing network and security systems, supporting IT projects, and ensuring smooth day-to-day IT operations.

Key Responsibilities

• Manage IT support tickets and ensure timely issue resolution.
• Provide technical support for hardware, software, operating systems, and network issues.
• Maintain and support network infrastructure, CCTV, access control, and security systems.
• Install, configure, and upgrade desktops, laptops, printers, and related IT equipment.
• Manage user accounts, permissions, and system access.
• Support IT infrastructure projects, system upgrades, and deployments.
• Maintain IT asset inventory, stock, and equipment lifecycle records.
• Coordinate hardware repairs and replacements.
• Monitor IT systems and infrastructure performance.
• Prepare and maintain IT documentation, SOPs, and troubleshooting guides.

Requirements

• Bachelor's Degree/Diploma in IT, Computer Science, or related field.
• 2-4 years of experience in IT Infrastructure or IT Support.
• Knowledge of networking, Windows environments, Active Directory, CCTV, and access control systems.
• Strong troubleshooting, communication, and problem-solving skills.