Senior Associate IT Infrastructure

Concept Medical Inc.; Surat; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Concept Medical Inc. is seeking a Senior Associate IT Infrastructure in Surat to manage end-user support, IT assets, and day-to-day technology services. The role covers Windows and Linux administration, Microsoft 365, and maintaining IT service standards.

The candidate will handle incident and problem management, asset records, and collaboration across vendors. A 2–5 year background in IT infra is preferred, with ITIL familiarity desirable.

Qualifications

• 2–5 years of relevant experience in IT infrastructure and desktop support
• Bachelor’s degree/Diploma in IT, CS, IT or related field
• ITIL Foundation certification is desirable but not mandatory
• Experience with Windows and Linux environments

Responsibilities

• Provide IT helpdesk and end-user support for hardware, software, applications, and connectivity-related issues
• Manage device build, imaging, deployment, configuration, collection, and replacement
• Support and maintain laptops, desktops, printers, scanners, and other IT peripherals
• Manage meeting room technology, including displays, video conferencing systems, audio systems, and related equipment
• Perform endpoint, patch, antivirus, and EDR management to maintain device security
• Maintain IT asset and inventory records, including asset issuance, return, tracking, reconciliation, and disposal
• Provide working-level administration and troubleshooting support for Windows and Linux environments
• Support Microsoft 365 and collaboration platforms, including user administration and troubleshooting
• Handle incident and problem management, ensuring timely resolution and escalation as needed
• Monitor and maintain IT helpdesk SLAs, service requests, incidents, and support metrics
• Provide basic support for IAM, LAN/VLAN networking, connectivity troubleshooting, and coordination with network teams
• Provide basic administration and troubleshooting for telecom, EPABX, CCTV, and door access systems
• Coordinate with vendors and internal stakeholders for IT infrastructure, support, maintenance, and service-related activities
• Maintain IT documentation, SOPs, asset records, and service-related reports
• Ensure compliance with IT security, information security, and organizational policies

Skills

IT helpdesk support

Endpoint management

IT asset management

Windows administration

Linux administration

Microsoft 365

Network troubleshooting

IAM basics

Vendor coordination

SLA management

Education

Bachelors in IT/CS

ITIL Foundation (desirable)

Tools

MS 365 suite

Endpoint management tools

ITSM tools

Job description

We are looking for a Senior Associate IT Infrastructure to provide reliable IT infrastructure, end-user support, and workplace technology services. The role will be responsible for managing IT helpdesk operations, endpoint devices, IT assets, Microsoft 365, infrastructure administration, and day-to-day technology support while ensuring adherence to IT service management standards and SLA commitments.

Key Responsibilities

• Provide IT helpdesk and end-user support for hardware, software, applications, and connectivity-related issues.
• Manage device build, imaging, deployment, configuration, collection, and replacement activities.
• Support and maintain laptops, desktops, printers, scanners, and other IT peripherals.
• Manage meeting room technology, including displays, video conferencing systems, audio systems, and related equipment.
• Perform endpoint, patch, antivirus, and EDR management to maintain device security and compliance.
• Maintain IT asset and inventory records, including asset issuance, return, tracking, reconciliation, and disposal.
• Provide working-level administration and troubleshooting support for Windows and Linux environments.
• Support Microsoft 365 and collaboration platforms, including user administration and troubleshooting.
• Handle incident and problem management, ensuring timely resolution and appropriate escalation.
• Monitor and maintain IT helpdesk SLAs, service requests, incidents, and support metrics.
• Provide basic support for Identity & Access Management (IAM), user access, permissions, and authentication-related issues.
• Support basic LAN/VLAN networking, connectivity troubleshooting, and coordination with network teams.
• Provide basic administration and troubleshooting support for telecom, EPABX, CCTV, and door access systems.
• Coordinate with vendors and internal stakeholders for IT infrastructure, support, maintenance, and service-related activities.
• Maintain appropriate IT documentation, SOPs, asset records, and service-related reports.
• Ensure compliance with applicable IT security, information security, and organizational policies.

Required Skills

• Strong hands-on experience in IT helpdesk and end-user support.
• Experience in device deployment, imaging, endpoint management, and IT asset management.
• Working knowledge of Windows and Linux administration.
• Good understanding of Microsoft 365 and collaboration tools.
• Knowledge of patch management, antivirus, and EDR solutions.
• Basic understanding of LAN, VLAN, TCP/IP, and network troubleshooting.
• Knowledge of ITIL principles, incident management, problem management, and SLA management.
• Basic exposure to IAM, telecom/EPABX, CCTV, and access control systems.
• Strong troubleshooting, communication, coordination, and problem-solving skills.

Qualification

• Bachelor’s degree/Diploma in IT, Computer Science, Information Technology, or a related field.
• ITIL Foundation certification is desirable but not mandatory.

Experience

2–5 years of relevant experience in IT infrastructure, IT helpdesk, desktop support, endpoint management, or workplace IT operations.