Sr. Manager - Talent Acquisition 4D

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Mumbai; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Genpact is seeking a Senior Manager - Talent Acquisition & Pre-Boarding Operations to lead end-to-end global TA operations and pre-boarding services. You will ensure seamless candidate-to-employee transitions, manage interviews, offers, background checks, and onboarding readiness, while driving governance and continuous improvement.

The role requires leading a global team, partnering with HR, payroll, IT, and business leaders, and delivering analytics-driven insights to optimize hiring and

Qualifications

• Experience in HR Shared Services or Talent Acquisition Operations.
• Proven leadership of global recruitment teams and processes.
• Experience supporting multiple regions and high-volume hiring.

Responsibilities

• Lead end-to-end Talent Acquisition Operations globally.
• Oversee pre-boarding, background screening, and onboarding readiness.
• Drive process standardization, governance, and automation initiatives.

Skills

Recruitment operations

People leadership

Stakeholder management

Process improvement

Job description

Sr. Manager - Talent Acquisition

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

Senior Manager - Talent Acquisition & Pre-Boarding Operations (Global People Operations Services)

The TA & Pre-Boarding Manager is responsible for leading the end-to-end Talent Acquisition Operations and Pre-Boarding Services function globally, ensuring seamless candidate-to-employee transition, superior stakeholder experience, operational excellence, and compliance across all regions.

The role leads critical recruitment support processes including interview coordination, offer management, pre-boarding, background screening, onboarding readiness, vendor governance, stakeholder management, reporting, process optimization, and people leadership. The incumbent is expected to drive process standardization, eliminate single points of failure, build operational resilience, and continuously enhance service delivery through automation and best practices.

Key Responsibilities

• Talent Acquisition & Pre‑Boarding Operations: Lead end‑to‑end global TAOperations, including interview scheduling, offers…
• Background Screening & Compliance: Oversee global background screening operations, vendor performance, compliance requirements, risk mitigation, and timely resolution of exceptions and escalations.
• Operational Excellence & Transformation: Drive process standardization, documentation, governance, automation, and continuous improvement initiatives to enhance efficiency, scalability, and service quality.
• Risk Management & Business Continuity: Identify operational risks, establish contingency and succession plans, ensure knowledge retention, and build adequate cross‑training and backup coverage for critical processes.
• Stakeholder & Governance Management: Partner with Talent Acquisition, HR, Payroll, IT, business leaders, and external vendors; manage escalations; and provide regular service, risk, and performance updates to leadership.
• People Leadership: Lead, coach, and develop a global team of recruiters, coordinators, and specialists, driving performance, engagement, capability building, workforce planning, and succession readiness.
• Reporting & Analytics: Manage operational dashboards, analyze hiring and onboarding trends, provide actionable insights, and leverage data to improve candidate experience and operational performance.

People Management Responsibilities

• Lead and develop global recruiters, coordinators, and operations specialists.
• Drive workforce planning, resource allocation, performance management, and succession planning.
• Establish cross‑skilling, knowledge management, and capability development programs to improve operational resilience.

Critical Deliverables

• Talent Acquisition Operations & Candidate Lifecycle Management
• Interview Scheduling, Offer Management & Pre‑Boarding Delivery
• Background Screening & Onboarding Readiness
• Candidate and Hiring Manager Experience
• SLA, Quality & Compliance Management
• Operational Governance, Reporting & Analytics
• Process Documentation, Standardization & Risk Controls
• Team Leadership, Cross‑Training & Business Continuity
• Automation, Continuous Improvement & Transformation Initiatives

Experience

• Relevant years of HR Shared Services, Talent Acquisition Operations, HR Operations, or People Services experience.
• Relevant years of people leadership experience.
• Experience supporting global stakeholders across multiple regions.
• Experience managing high-volume hiring and onboarding operations.

Required Skills & Competencies

• Talent Acquisition & Pre‑Boarding Operations: Strong expertise in recruitment operations, pre-bo