Sr. Executive – Client Success & Support

ANGLER; Coimbatore District; On-site; INR 360,000 - 600,000; Full time

Job summary

ANGLER Technologies India Pvt Ltd is seeking a proactive Sr. Executive – Client Success & Support to manage day-to-day client support activities and sales coordination.

The role requires coordinating with customers, vendors, and internal teams, and handling domain, hosting, email services, and billing processes. The ideal candidate will have strong communication skills, proficiency in MS Word/Excel/PowerPoint, and working knowledge of Microsoft 365, Google Workspace, and Zoho.

Qualifications

• Strong communication and interpersonal skills.
• Working knowledge of Outlook, Microsoft 365, Google Workspace and Zoho.
• Proficiency in MS Word, Excel, and PowerPoint.
• Basic understanding of domains, hosting, servers, and SSL certificates.
• Strong coordination, documentation, and organizational skills.
• Able to multitask, prioritize, and work independently.

Responsibilities

• Domain registration and renewals management, along with AMC, domain, email server, SSL and hosting renewal processes.
• Coordinate server activation and renewals; maintain expiry records and timely renewals.
• Administrate Microsoft Outlook and email communications; manage DNS and user accounts.
• Generate invoices, quotations, proposals, and other business documents; maintain filing systems.
• Prepare reports and MIS statements; produce professional business correspondence.
• Coordinate with vendors, service providers and internal teams.
• Provide first-level client support and coordinate with technical teams for issue resolution.
• Handle front desk operations, visitor management, calls, emails, and office correspondence.
• Assist sales with proposals, quotations, and order forms; support lead generation and follow-ups.
• Schedule meetings, demos, and appointments; maintain meeting minutes when required.
• Support ISO 9001:2015 quality documentation and process compliance.

Skills

Communication

Interpersonal skills

Multitasking

Documentation

Organizational skills

Education

Bachelor's degree in Commerce, Business Administration, Computer Applications

Tools

Microsoft Outlook

Microsoft 365

Google Workspace

Zoho applications

Tally ERP

Job description

Job Summary

We are seeking a proactive and organized Sr. Executive – Client Success & Support to manage day-to-day client client support activities, and sales coordination.

The ideal candidate should possess strong communication skills, good knowledge of office productivity tools, and the ability to coordinate effectively with customers, vendors, and internal teams.

Key Responsibilities

Domain & Hosting Server Administration & Renewal Process

• Manage domain registration and renewals.
• Coordinate server activation and renewals.
• Manage AMC, domain, email server, SSL, and hosting server renewal processes.
• Maintain records of expiry dates and ensure timely renewals.
• Coordinate with service providers and internal technical teams.

Email & Collaboration Tools

• Manage Microsoft Outlook and email communications.
• Possess working knowledge of Microsoft 365 and Google Workspace (G Suite).
• Handle user account administration, basic troubleshooting, and DNS management.

Billing & Documentation

• Generate invoices and maintain billing records.
• Prepare quotations, proposals, order forms, and other business documents.
• Maintain accurate documentation and filing systems.

Office Productivity Tools

• Demonstrate proficiency in Microsoft Word, Excel, and PowerPoint.
• Prepare reports, presentations, MIS statements, and business correspondence.

Vendor Coordination

• Coordinate with vendors, service providers, and business partners.

Client Support

• Provide first-level support and respond to customer queries.
• Coordinate with technical teams for timely issue resolution.
• Maintain customer communication and service records.

Front Desk & Administrative Management

• Handle front desk operations and visitor management.
• Manage incoming calls, emails, couriers, and office correspondence.
• Support general office administration activities.

Sales Support & Business Coordination

• Prepare proposals, quotations, and order forms.
• Support telecalling and lead generation activities.
• Follow up with prospects and customers.
• Maintain sales and customer databases.

Meeting & Schedule Management

• Schedule meetings, demos, and appointments.
• Coordinate meeting schedules with clients and internal teams.
• Prepare meeting agendas and maintain meeting minutes when required.

Quality Management System

• Possess knowledge of ISO 9001:2015 standards and documentation requirements.
• Support the maintenance of quality records and process compliance.

Required Skills & Qualifications

• Good communication and interpersonal skills.
• Working knowledge of Microsoft Outlook, Microsoft 365, Google Workspace (G Suite), and Zoho applications.
• Proficiency in MS Word, Excel, PowerPoint, and Tally ERP.
• Basic understanding of domains, hosting, servers, and SSL certificates.
• Strong coordination, documentation, and organizational skills.
• Ability to multitask, prioritize responsibilities, and work independently.

Preferred Qualifications & Experience

• Bachelor's degree in Commerce, Business Administration, Computer Applications, or a related field.
• Minimum 3 years of experience in administration, client support, sales coordination, or office operations.