Sr. Executive – Client Success & Support

ANGLER Jobs; Coimbatore; On-site; INR 500,000 - 800,000; Full time

Job summary

ANGLER Jobs in Coimbatore is seeking a proactive Sr. Executive – Client Success & Support to manage day-to-day client support activities and sales coordination.

The ideal candidate will communicate clearly, be organized, and collaborate with customers, vendors, and internal teams. You will coordinate domain registrations, hosting renewals, email and collaboration tools, billing, and documentation while maintaining records and supporting front desk operations.

Qualifications

• Strong communication and interpersonal skills.
• Proficiency with MS Office and cloud collaboration tools.

Responsibilities

• Domain and hosting renewal management for clients.
• Handle email and collaboration tool administration.
• Billing, invoicing, and contract documentation.
• Office productivity tool usage and reporting.
• Vendor coordination and client support.
• Front desk operations and administrative duties.
• Sales support, proposals, and lead follow-up.
• Meeting scheduling and minute taking.
• Quality documentation per ISO 9001:2015.

Skills

Good communication

MS Word

MS Excel

PowerPoint

Tally

Education

Bachelor’s degree

Tools

Outlook

MS 365

Google Workspace

Zoho

DNS

Job description

Job Summary

We are seeking a proactive and organized Sr. Executive – Client Success & Support to manage day-to-day client client support activities, and sales coordination. The ideal candidate should possess strong communication skills, good knowledge of office productivity tools, and the ability to coordinate effectively with customers, vendors, and internal teams.

Key Responsibilities

Domain & Hosting Server Administration & Renewal Process

• Manage domain registration and renewals.
• Coordinate server activation and renewals.
• Manage AMC, domain, email server, SSL, and hosting server renewal processes.
• Maintain records of expiry dates and ensure timely renewals.
• Coordinate with service providers and internal technical teams.

Email & Collaboration Tools

• Manage Microsoft Outlook and email communications.
• Possess working knowledge of Microsoft 365 and Google Workspace (G Suite).
• Handle user account administration, basic troubleshooting, and DNS management.

Billing & Documentation

• Generate invoices and maintain billing records.
• Prepare quotations, proposals, order forms, and other business documents.
• Maintain accurate documentation and filing systems.

Office Productivity Tools

• Demonstrate proficiency in Microsoft Word, Excel, and PowerPoint.
• Prepare reports, presentations, MIS statements, and business correspondence.

Vendor Coordination

• Coordinate with vendors, service providers, and business partners.

Client Support

• Provide first-level support and respond to customer queries.
• Coordinate with technical teams for timely issue resolution.
• Maintain customer communication and service records.

Front Desk & Administrative Management

• Handle front desk operations and visitor management.
• Manage incoming calls, emails, couriers, and office correspondence.
• Support general office administration activities.

Sales Support & Business Coordination

• Prepare proposals, quotations, and order forms.
• Support telecalling and lead generation activities.
• Follow up with prospects and customers.
• Maintain sales and customer databases.

Meeting & Schedule Management

• Schedule meetings, demos, and appointments.
• Coordinate meeting schedules with clients and internal teams.
• Prepare meeting agendas and maintain meeting minutes when required.

Quality Management System

• Possess knowledge of ISO 9001:2015 standards and documentation requirements.
• Support the maintenance of quality records and process compliance.

Required Skills & Qualifications

• Good communication and interpersonal skills.
• Working knowledge of Microsoft Outlook, Microsoft 365, Google Workspace (G Suite), and Zoho applications.
• Proficiency in MS Word, Excel, PowerPoint, and Tally ERP.
• Basic understanding of domains, hosting, servers, and SSL certificates.
• Strong coordination, documentation, and organizational skills.
• Ability to multitask, prioritize responsibilities, and work independently.

Preferred Qualifications & Experience

• Bachelor’s degree in Commerce, Business Administration, Computer Applications, or a related field.
• Minimum 3 years of experience in administration, client support, sales coordination, or office operations.

Job Category

Immediate Openings

Job Locations

Coimbatore