Operations Coordinator / Operations Executive

TechGyan; Mumbai; Presencial; INR 350 000 - 480 000; Tempo integral

Resumo da oferta

TechGyan is seeking a versatile Business Operations Coordinator to manage a primary portfolio of workstreams, while being cross-trained to support peers in operations. The role involves handling front-office duties, order management, HR admin, vendor coordination, and reporting.

The ideal candidate has 1–5 years of experience in office administration or operations support, with strong CRM and MS Office skills and excellent communication abilities. This is an on-site Mumbai position.

Qualificações

• Graduate in any discipline (B.Com / B.Sc / BBA / BA preferred).
• 1-5 years of experience in office administration, inside sales coordination, operations support, or customer success.
• CRM proficiency and MS Office/Excel skills required.

Responsabilidades

• Front Office, Sales Support & Order Management: manage calls, CRM records, end-to-end order processing, and customer updates.
• Administrative, HR & Vendor Coordination: onboarding/offboarding, recruitment coordination, vendor tracking, and deadlines.
• Reporting, Billing & Follow-ups: KPI governance reporting, billing support, renewal follow-ups.

Conhecimentos

CRM systems

MS Office

Written and verbal communication

Cross-functional collaboration

Detail-oriented

Formação académica

B.Com

B.Sc

BBA

BA

Ferramentas

Excel

MS Office

Descrição da oferta de emprego

About the Role:

We are looking for a versatile and agile Business Operations Coordinator to support our core operational workflows. Rather than operating in isolated silos, this role is designed for a collaborative team player who will manage a primary portfolio of workstreams while being fully cross-trained to serve as an active backup for peer operations.

If you excel at multi-tasking, managing customer/vendor communications, handling basic HR/admin tasks, and keeping internal reporting on track, we want to hear from you.

Key Responsibilities:

1. Front Office, Sales Support & Order Management:

• Manage incoming calls and service routing, taking over the live queue when required.
• Handle incoming sales enquiries and manage CRM record creation and updates and handover to Sales and Service Team
• Execute end-to-end order processing and continue open orders seamlessly as a backup.
• Maintain customer communication regarding order status using shared registers and tracking tools.

2. Administrative, HR & Vendor Coordination:

• Handle routine HR administrative workflows and recruitment coordination (following up on scheduled actions).
• Execute employee onboarding and offboarding tasks from standard checklists.
• Coordinate vendor actions, track open items, and maintain alignment with internal partner frameworks (such as Microsoft deadlines/actions).
• Support incentive and evidence coordination by following the claim register..

3. Reporting, Billing & Follow-ups:

• KPI & Governance Reporting: Collaborate with team members to compile data and publish reports.
• Billing Support: Support billing operations (working alongside Mansi from a shared queue).
• Renewals: Conduct daytime follow-up on assigned renewal cases.

Desired Candidate Profile:

• Education: Graduate in any discipline (B.Com / B.Sc / BBA / BA preferred).
• Experience: 1 to 5 years of experience in office administration, inside sales coordination, operations support, or customer success.
• Skills Required:
  
  • Working knowledge of CRM systems and MS Office/Excel.
  • Excellent written and verbal communication skills.
  • High adaptabilitycomfortable handling cross-functional tasks (Sales, HR admin, and Vendor coordination concurrently).
  • Strong attention to detail and structured execution using checklists and registers.