Service Engineer

Recex Pvt Ltd.; Muzaffarnagar; On-site; INR 350,000 - 550,000; Full time

Job summary

Recex Pvt Ltd. in India is seeking a Field Service Engineer to join our technical team. The role involves attending pre-sales client meetings, defining scope, and developing proposals, as well as providing on-site installation, troubleshooting, and training to customers.

You will coordinate with cross-functional teams, ensure accurate documentation, and deliver high-quality service to clients at their locations. The position emphasizes timely problem-solving and customer satisfaction.

Responsibilities

• Attend pre-sales client meetings and presentations with account representatives.
• Determine scope and develop proposals.
• Identify client requirements: (technical requirements, client infrastructure, configuration, and requirements), technical design (including solution configurations and diagrams) and planning phases of the sales cycle.
• Provide the implementation team with all necessary documentation for the successful completion of the project (including solution configurations and diagrams).
• Provide pre-sales support for new and existing customers.
• Work with sales to provide a response for technical RFI/RFP questions.
• Participate in all scheduled sales team meetings/conference calls and sales trainings.
• Visit to existing Customer and New Customer Monthly and Generate Inquiry.
• Follow up to Convert Inquiry to order
• Provide on-site installation, validation and commissioning of Equipment’s
• Perform hands-on on-site troubleshooting, service and repairs
• Provide `high-level technical support to external customers at their location
• Provide on-site training to the customers
• Interface with cross-functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales
• Develop Service technical documentation
• Create and maintain service information in the company enterprise database
• Timely and professionally handle field service calls and issues arising from the field service visits, triage with field applications scientists as appropriate
• Timely complete and submit all required paperwork
• Communicate with the customer to ensure satisfaction and implement any necessary corrective actions
• Misc. other duties commensurate with the capabilities of a Field Service Engineer

Job description

Roles & Responsibilities:

• Attend pre-sales client meetings and presentations with account representatives.


• Determine scope and develop proposals.


• Identify client requirements: (technical requirements, client infrastructure, configuration, and requirements), technical design (including solution configurations and diagrams) and planning phases of the sales cycle.


• Provide the implementation team with all necessary documentation for the successful completion of the project (including solution configurations and diagrams).


• Provide pre-sales support for new and existing customers.


• Work with sales to provide a response for technical RFI/RFP questions.


• Participate in all scheduled sales team meetings/conference calls and sales trainings.


• Visit to existing Customer and New Customer Monthly and Generate Inquiry.


• Follow up to Convert Inquiry to order


• Provide on-site installation, validation and commissioning of Equipment’s


• Perform hands-on on-site troubleshooting, service and repairs


• Provide `high-level technical support to external customers at their location


• Provide on-site training to the customers


• Interface with cross-functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales


• Develop Service technical documentation


• Create and maintain service information in the company enterprise database


• Timely and professionally handle field service calls and issues arising from the field service visits, triage with field applications scientists as appropriate


• Timely complete and submit all required paperwork


• Communicate with the customer to ensure satisfaction and implement any necessary corrective actions


• Misc. other duties commensurate with the capabilities of a Field Service Engineer