Sr Engineer - Customer Service Operations

Tata Communications Limited; Maharashtra; On-site; INR 350,000 - 500,000; Full time

Job summary

Tata Communications Limited is seeking an L1 NOC Engineer in Maharashtra to provide 24/7 network monitoring, incident handling, and first‑level troubleshooting. You will work with FortiGate firewalls, BGP/OSPF routing, and NMS tools to ensure uptime and performance across security services and platforms.

The role requires 3+ years in NOC/related fields, BE/BTech, and preferred CCNA. You will document incidents, coordinate with vendors, and follow standard operating procedures in a fast-paced

Qualifications

• We require BE/BTech with 3+ years in a NOC or related field.
• CCNA certification is preferred but not mandatory.
• Hands-on experience with FortiGate firewalls and network devices.

Responsibilities

• Provide 24/7 shift operational support for security services and platforms.
• Monitor alerts; perform first level diagnosis and triage incidents.
• Update tickets and follow escalation matrices in ITSM tools.
• Coordinate with ISPs and internal teams for service restoration.
• Document incidents and daily operations; generate SOP-compliant reports.
• Configure and troubleshoot routing protocols (BGP, ISIS, OSPF).
• Work with NMS tools to monitor network and IT infrastructure.

Skills

FortiGate Firewall

Routing protocols

BGP

OSPF

ITIL awareness

Analytical thinking

24x7 shift support

Communication

Troubleshooting

Education

BE/BTech

CCNA (preferred)

Tools

SolarWinds

PRTG

Nagios

Zabbix

ServiceNow

Remedy

Jira

Cisco devices

FortiGate

Job description

About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Network L2

Education Qualifications BE/BTech Certifications Preferrable: CCNA Experience 3+ Years of experience in relevant field and total experience of 3-5 years

Job Summary We are seeking an L1 NOC Engineer responsible for continuous network monitoring, incident handling, and first-level troubleshooting with strong hands‑on knowledge of FortiGate firewalls, switching, and routing. The role includes operational support, coordination with vendors, documentation, and reporting as part of a Network Operations Center (NOC) environment.

Key/Major Activities

• Providing 24/7 shift operational support for a variety of security services and platforms
• Monitors the alert queue assigned by L1 and detailed analysis of security alerts
• Monitor network links, devices, and IT infrastructure through NMS tools and respond to alerts within SLA.
• Perform first level diagnosis for link-down, latency, packet loss, and device reachability issues.
• Log, update, and track incidents in the ticketing system and follow escalation matrix.
• Coordinate with ISPs and internal teams for quick restoration of services.
• Conduct basic troubleshooting: connectivity checks, interface status verification, physical checks with local support teams.
• Maintain incident documentation, daily operations reports, and SOP compliance.
• Provide timely communication and updates to stakeholders during incidents.
• Technical Skills
• Basic configuration and monitoring of FortiGate firewalls
• Understanding of firewall policies, NAT, VPN, and logs
• Assist in rule creation, verification, and troubleshooting
• Monitor security events and alerts
• Hands‑on experience in configuration and troubleshooting routing protocols like BGP, ISIS, OSPF,
• Hands‑on experience on - Cisco / Fortigate FW
• Basic troubleshooting skills on routers, switches, firewalls, and VPN technologies.
• Hands‑on experience with NMS tools (e.g., SolarWinds, PRTG, Nagios, Zabbix).
• Familiarity with diagnostic commands: ping, traceroute, interface checks, port/VLAN verification.
• Experience with ticketing systems (ServiceNow, Remedy, Jira).
• Good communication, analytical thinking, and ability to work in 24x7 NOC operations.
• Preferred certifications: CCNA, Network+, ITIL Foundation (optional).