Sr Engineer-Cloud & Infra Engg

Birlasoft; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Birlasoft is seeking an experienced Change Manager in Bengaluru to lead ITSM and change initiatives. You will apply change management processes, assess impact, identify stakeholders, and coach teams to ensure adoption of project changes.

With 8+ years in IT and 5+ years in relevant change management, you will design communications, training, and risk mitigation plans, and integrate change activities into project plans while tracking readiness and success metrics.

Qualifications

• 8+ years total IT industry experience
• 5+ years relevant Change Management experience
• ITIL certified

Responsibilities

• Apply change management process and tools to support adoption of project changes.
• Support design, development, delivery and management of communications.
• Conduct impact analyses, assess readiness and identify stakeholders.
• Provide input, document requirements and support training design and delivery.
• Create deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan.
• Coach managers and supervisors and engage senior leaders.
• Coordinate efforts with other specialists and integrate change activities into project plan.
• Evaluate and ensure user readiness and monitor change progress.
• Manage the change portfolio and track issues.

Skills

Incident management

P1 bridge management

Education

ITIL certified

Job description

Area(s) of responsibility

JD:- L2 ITSM

Primary Skill – Incident management and P1 Bridge management.

Change Manager

Total experience:-8+Years

Relevant Experience:-5+Years

• ITIL certified


• Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.


• Support the design, development, delivery and management of communications.


• Conduct impact analyses, assess change readiness and identify key stakeholders.


• Provide input, document requirements and support the design and delivery of training programs.


• Complete change management assessments


• Identify, analyze and prepare risk mitigation tactics


• Identify and manage anticipated resistance


• Consult and coach project teams


• Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan


• Support and engage senior leaders


• Coach managers and supervisors


• Support organizational design and definition of roles and responsibilities


• Coordinate efforts with other specialists


• Integrate change management activities into project plan


• Evaluate and ensure user readiness


• Manage stakeholders


• Track and report issues


• Define and measure success metrics and monitor change progress


• Support change management at the organizational level


• Manage the change portfolio


• Excellent Communication