Senior Engineer - Cloud and Infrastructure Engineering

Birlasoft Limited; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Birlasoft Limited invites a Senior Engineer-Cloud & Infra Engg to lead change management initiatives for cloud and infrastructure projects in Bengaluru. You will drive incident and P1 bridge processes, coordinate with project teams, and ensure stakeholder readiness.

The role requires strong communication, hands-on change management, and ITIL-certified expertise to design training, communications, and governance plans, while tracking metrics and sustaining adoption across programs.

Qualifications

• 8+ years of IT experience.
• 5+ years of relevant change management experience.
• ITIL certified.

Responsibilities

• Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
• Support the design, development, delivery and management of communications.
• Conduct impact analyses, assess change readiness and identify key stakeholders.
• Provide input, document requirements and support the design and delivery of training programs.
• Complete change management assessments
• Identify, analyze and prepare risk mitigation tactics
• Identify and manage anticipated resistance
• Consult and coach project teams
• Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
• Support and engage senior leaders
• Coach managers and supervisors
• Support organizational design and definition of roles and responsibilities
• Coordinate efforts with other specialists
• Integrate change management activities into project plan
• Evaluate and ensure user readiness
• Manage stakeholders
• Track and report issues
• Define and measure success metrics and monitor change progress
• Support change management at the organizational level
• Manage the change portfolio

Skills

Incident management

P1 Bridge management

Communication

Coaching

Education

ITIL Certification

Job description

Sr Engineer-Cloud & Infra Engg

Area(s) of responsibility JD:- L2 ITSM Primary Skill – Incident management and P1 Bridge management. Change Manager

Total experience:-8+Years Relevant Experience:-5+Years -ITIL certified

• -Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
• -Support the design, development, delivery and management of communications.
• -Conduct impact analyses, assess change readiness and identify key stakeholders.
• -Provide input, document requirements and support the design and delivery of training programs.
• -Complete change management assessments
• -Identify, analyze and prepare risk mitigation tactics
• -Identify and manage anticipated resistance
• -Consult and coach project teams
• -Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
• -Support and engage senior leaders
• -Coach managers and supervisors
• -Support organizational design and definition of roles and responsibilities
• -Coordinate efforts with other specialists
• -Integrate change management activities into project plan
• -Evaluate and ensure user readiness
• -Manage stakeholders
• -Track and report issues
• -Define and measure success metrics and monitor change progress
• -Support change management at the organizational level
• -Manage the change portfolio

Excellent Communication Experience Level Senior Level