Sr Engineer - Captive Operations

Tata Communications Limited; Jaipur; On-site; INR 300,000 - 540,000; Full time

Job summary

Tata Communications Limited is seeking a graduate with 0-4 years of experience for a customer service operations role in Jaipur. The position focuses on owning customer issues, diagnosing problems, and delivering timely resolutions in a fast-paced, 24x7 environment.

You will escalate when needed and work to meet SLAs. Ideal candidates demonstrate strong problem-solving skills, stay updated with technologies in the domain, and provide quality customer service.

Qualifications

• Graduate with 0-4 years of experience.
• Demonstration of problem-solving skills.
• Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
• Maintain awareness of latest technologies in the domain.

Responsibilities

• Taking ownership of customer issues reported, solving their problems through by providing resolution.
• Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Ensure SLA are achieved and work proactively to maintain the same.

Skills

Problem solving

Customer service

Education

Graduate

Job description

Broad outline of the Role

• The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Minimum Qualifications Experience

• Graduate with 0-4 years of experience

Other Knowledge Skills

• Demonstration of problem-solving skills
• Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
• Maintain awareness of latest technologies in the domain

Key Responsibilities

1. Taking ownership of customer issues reported, solving their problems through by providing resolution.
2. Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.
3. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
4. Ensure SLA are achieved and work proactively to maintain the same.