Sr Engineer - Captive Operations

Tata Communications; Gurugram District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Tata Communications in India is seeking an L2 Support Engineer to manage 24x7x365 IT operations with 8-hour shifts. The role requires an engineering graduate or MCA with extensive cybersecurity experience to handle daily operations, troubleshooting, and security-related tasks.

Key duties include managing backups, asset tagging, ITSM ticketing, health checks, and escalation to L3 when needed. Collaboration with IOCL IT teams and PAM integration are also part of the scope.

Qualifications

• Hands-on experience with basic troubleshooting, VPN, and NGFW.
• Exposure to monitoring tools and basic server/VM environments.
• Familiar with Firewall, Load Balancer, WAF, API Security, Switches (KVM and Network), Forward Proxy, HCI Servers, VPN Solution, PAM and ticketing and monitoring tools.

Responsibilities

• Handle daily operational tasks and first-line troubleshooting.
• Ensure backup jobs (configurations, logs, rule sets) are completed successfully.
• Assist in asset inventory management and tagging/labeling.
• Create and track tickets on ITSM (Service Requests, Incidents, etc.).
• Conduct routine health checks, log reviews, and apply standard SOPs.
• Escalate unresolved or complex issues to L3 and apply approved changes under guidance.
• Maintain daily operational reports and incident records.
• Coordinate with IOCL IT teams for basic integrations and service availability.
• Integrate PAM with directory services (LDAP/AD) and define privilege policies.
• Provide user support for VPN, proxy access, or authentication issues.
• Execute VA scans under defined schedules and report deviations.

Skills

Troubleshooting

Cybersecurity

IT Operations

VPN Access

Security Monitoring

Education

B.E./B.Tech.

MCA/MSc CS/IT

Tools

VPN

NGFW

Monitoring tools

Server/VM environments

Firewall

Load Balancer

WAF

API Security

KVM & networks switches

PAM

ITSM tooling

Job description

Looking for an L2 Support Engineer to manage the operations 24x7x365, 8 hours shift, 6 days a week.

Requirement:

Engineering graduate or MCA

Educational Qualification:

B.E. / B.Tech. / MCA/ MSc (CS/IT)

More than 5 years of IT experience, out of which at least 3 years in dealing with Cyber Security systems and operations

Hands-on experience with basic troubleshooting, VPN, and NGFW

Exposure to monitoring tools and basic server/VM environments

Familiar with Firewall ,Load Balancer, WAF,API Security, Switches (KVM and Network), Forward Proxy ,HCI Severs ,VPN Solution, PAM and ticketing and monitoring tools.

Certifications (Any one of the following) :

• CompTIA Security+/CEH/ECSA
• CCNA Routing & Switching/Security or equivalent.
• ITIL v4 Foundation
• CompTIA Network+

Primary Role & Responsibilities:

Handle daily operational tasks, first-line troubleshooting, and ensure systems are running as expected.

Responsibilities:

Ensure backup jobs (configurations, logs, rule sets) are completed successfully.

Assist in asset inventory management and ensure tagging/labeling is up to date.

• Create and track tickets on ITSM (Service Requests, Incidents, etc.).
• Conduct routine health checks, log reviews, and apply standard SOPs.
• Escalate unresolved or complex issues to L3.
• Apply approved configuration changes and patch updates under L3 and SMEs guidance.
• Maintain daily operational reports and incident records.
• Coordinate with IOCL IT teams for basic integrations and service availability.
• Integrate PAM with directory services (LDAP/AD) and define privilege policies.
• Provide user support for VPN, proxy access, or authentication-related issues.
• Execute VA scans under defined schedules and report deviations.