Customer Service Executive - Global Network Operations

Tata Communications Limited; Mumbai; Sur place; INR 360 000 - 540 000; Plein temps

Résumé du poste

Tata Communications Limited in Mumbai is seeking a fresh BE/BTech graduate to join our submarine network cable landing station operations. This operational role requires readiness to receive guidance to ensure delivery of quality outcomes and smooth service delivery.

You will take ownership of customer issues, perform basic diagnostics, and escalate as needed while striving to meet SLA in a fast-paced, 24x7 environment. Exposure to evolving technologies in the domain is encouraged.

Qualifications

• Graduate BE/BTech with 0-1 years of experience.
• Demonstration of problem-solving skills.
• Prior experience providing customer service support in fast-paced, high-availability, 24x7 environments.
• Maintain awareness of latest technologies in the domain.

Responsabilités

• Taking ownership of customer issues reported, solving their problems through by providing resolution.
• Researching, diagnosing, troubleshooting, identifying solutions to resolve system or configuration issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Ensure SLA are achieved and work proactively to maintain the same.

Connaissances

Problem solving

Formation

BE/BTech

Description du poste

Broad outline of the Role

• The role is submarine network cable landing station operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Minimum Qualifications & Experience

• Graduate (BE/Btech) with 0-1 years of experience

Other Knowledge & Skills

• Demonstration of problem-solving skills
• Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
• Maintain awareness of latest technologies in the domain

Key Responsibilities

1. Taking ownership of customer issues reported, solving their problems through by providing resolution.
2. Researching, diagnosing, troubleshooting, identifying solutions to resolve system or configuration issues.
3. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
4. Ensure SLA are achieved and work proactively to maintain the same.