Sr Engineer - Captive Operations

Tata Communications; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Tata Communications is seeking an L2 Support Engineer to manage 24x7x365 operations in Bengaluru, with 8-hour shifts across six days. The role requires a strong background in IT and cybersecurity, plus hands-on experience with VPN, NGFW, and related networking/security tools.

Educational background should be B.E./B.Tech./MCA (or MSc CS/IT) with 5+ years IT experience, including at least 3 years in cyber security operations.

Qualifications

• Engineering graduate or MCA required.
• 5+ years IT experience with at least 3 years in cyber security operations.
• Hands-on experience with basic troubleshooting, VPN, and NGFW.
• Exposure to monitoring tools and basic server/VM environments.

Responsibilities

• Handle daily operational tasks, first-line troubleshooting, and ensure systems are running as expected.
• Ensure backup jobs (configurations, logs, rule sets) are completed successfully.
• Assist in asset inventory management and ensure tagging/labeling is up to date.
• Create and track tickets on ITSM (Service Requests, Incidents, etc.).
• Conduct routine health checks, log reviews, and apply standard SOPs.
• Escalate unresolved or complex issues to L3.
• Apply approved configuration changes and patch updates under L3 and SMEs guidance.
• Maintain daily operational reports and incident records.
• Coordinate with IOCL IT teams for basic integrations and service availability.
• Integrate PAM with directory services (LDAP/AD) and define privilege policies.
• Provide user support for VPN, proxy access, or authentication-related issues.
• Execute VA scans under defined schedules and report deviations.

Skills

Troubleshooting

VPN

Monitoring tools

Server/VM environments

Cyber security concepts

Ticketing

Education

B.E./B.Tech./MCA

MSc (CS/IT)

Tools

NGFW

Firewall

Load Balancer

WAF

API Security

Switches (KVM and Network)

Forward Proxy

PAM

ITSM ticketing system

Job description

Looking for an L2 Support Engineer to manage the operations 24x7x365, 8 hours shift, 6 days a week.

Requirement:

Engineering graduate or MCA

Educational Qualification: B.E. / B.Tech. / MCA/ MSc (CS/IT)

More than 5 years of IT experience, out of which at least 3 years in dealing with Cyber Security systems and operations

Hands‑on experience with basic troubleshooting, VPN, and NGFW

Exposure to monitoring tools and basic server/VM environments

Familiar with Firewall ,Load Balancer, WAF,API Security, Switches (KVM and Network), Forward Proxy ,HCI Severs ,VPN Solution, PAM and ticketing and monitoring tools.

Certifications (Any one of the following) :

CompTIA Security+/CEH/ECSA

CCNA Routing Switching/Security or equivalent.

ITIL v4 Foundation

CompTIA Network+

Primary Role Responsibilities:

Handle daily operational tasks, first‑line troubleshooting, and ensure

systems are running as expected.

Responsibilities:

• Ensure backup jobs (configurations, logs, rule sets) are completed successfully.
• Assist in asset inventory management and ensure tagging/labeling is up to date.
• Create and track tickets on ITSM (Service Requests, Incidents, etc.).
• Conduct routine health checks, log reviews, and apply standard SOPs.
• Escalate unresolved or complex issues to L3.
• Apply approved configuration changes and patch updates under L3 and SMEs guidance.
• Maintain daily operational reports and incident records.
• Coordinate with IOCL IT teams for basic integrations and service availability.
• Integrate PAM with directory services (LDAP/AD) and define privilege policies.
• Provide user support for VPN, proxy access, or authentication-related issues.
• Execute VA scans under defined schedules and report deviations.