Sr Dispatch Executive

Mrmed; Chennai; On-site; INR 420,000 - 620,000; Full time

Job summary

MrMed- Eazymed Technologies Pvt. Ltd. in Chennai seeks a Senior Executive - Dispatch to manage day-to-day dispatch operations and collaborate with warehouse, support and logistics teams. You will coordinate with courier partners, monitor shipments and ensure orders are dispatched accurately within SLAs.

The role emphasizes shipment accuracy, timely order movement and improving dispatch efficiency, with a focus on patient-facing healthcare fulfillment and e-commerce logistics.

Qualifications

• Bachelor's degree in any discipline is required.
• Prior experience in dispatch, logistics or e-commerce fulfillment is preferred.
• Proficiency in Microsoft Excel and familiarity with warehouse or order management systems.
• Strong analytical, problem-solving and coordination skills.

Responsibilities

• Manage end-to-end dispatch activities, from order readiness and documentation to shipment processing and courier handover.
• Coordinate with multiple courier partners and logistics platforms for daily pickups, shipment allocation and dispatch planning.
• Work closely with Warehouse, Customer Support, Pharmacy and Logistics teams to resolve dispatch-related issues.
• Maintain accurate data in order management systems, courier portals and dispatch trackers; prepare daily reports.

Skills

Dispatch operations

Logistics coordination

Courier partner coordination

Excel proficiency

Analytical coordination

Education

Bachelor's degree in any discipline

Tools

Microsoft Excel

Job description

Job Details

• Company: MrMed- Eazymed Technologies Pvt. Ltd.
• Industry: HealthTech | E-commerce | Specialty Pharmacy
• Location: Chennai
• Qualification: Bachelor's degree in any discipline
• Employment Type: Full-time
• Work Mode: Work from Office- 6 Days a week

Job Summary

We are looking for an experienced Senior Executive - Dispatch to join our Operations team at MrMed. The ideal candidate will have hands-on experience in dispatch, logistics, warehouse operations or e-commerce fulfillment, with a strong focus on shipment accuracy, timely order movement and customer experience.

The role involves managing day-to-day dispatch operations, coordinating with courier partners, monitoring shipment status, resolving delivery-related issues, and collaborating with Warehouse, Customer Support and Logistics teams to ensure orders are dispatched accurately and delivered within committed timelines.

Key Responsibilities

Dispatch Order Processing

• Manage end-to-end dispatch activities, from order readiness and documentation to shipment processing and courier handover.
• Ensure orders are dispatched accurately within defined cut-off times and service-level agreements (SLAs).
• Verify shipment labels, invoices, packing details and other required documentation before dispatch.
• Prioritize urgent and time-sensitive shipments in accordance with company procedures.
• Maintain accurate dispatch registers, shipment records and proof-of-handover documentation.

Courier Partner Coordination Shipment Tracking

• Coordinate with multiple courier partners and logistics platforms for daily pickups, shipment allocation and dispatch planning.
• Monitor shipment movement, pickup completion, transit status and delivery updates.
• Follow up on missed pickups, delayed shipments, failed delivery attempts and return-to-origin (RTO) cases.
• Escalate recurring courier service issues and ensure timely resolution.
• Monitor courier partner performance against agreed timelines and service expectations.

Issue Resolution Cross-functional Coordination

• Work closely with Warehouse, Customer Support, Pharmacy and Logistics teams to resolve dispatch-related issues.
• Investigate shipment discrepancies, incorrect addresses, damaged parcels and delivery exceptions.
• Share accurate shipment updates with relevant internal teams to ensure timely customer communication.
• Coordinate reverse logistics and returned shipments as per company procedures.
• Take ownership of dispatch issues and ensure closure through effective follow-ups.

Reporting Process Improvement

• Maintain accurate data in order management systems, courier portals, dispatch trackers and operational dashboards.
• Prepare daily reports covering order volumes, pending dispatches, pickup status, delivery delays and shipment exceptions.
• Use Microsoft Excel to track dispatch performance, identify bottlenecks and support operational decisions.
• Follow company SOPs for documentation, packaging, shipment handling and dispatch of specialty medicines.
• Identify opportunities to improve dispatch turnaround time, shipment accuracy, courier coordination and operational efficiency.

What We're Looking For

• Bachelor's degree in any discipline.
• Prior experience in dispatch, logistics, warehouse operations or e-commerce fulfillment.
• Strong understanding of courier operations, shipment tracking, pickup coordination and last-mile delivery processes.
• Experience working with multiple courier partners, courier aggregators and logistics platforms.
• Proficiency in Microsoft Excel and familiarity with warehouse or order management systems.
• Strong analytical, problem-solving and coordination skills.
• Excellent attention to detail and the ability to prioritize tasks in a fast-paced environment.
• Good communication skills and the ability to collaborate effectively with cross-functional teams.
• A proactive mindset with a strong sense of ownership, accountability and customer-first thinking.

Preferred Background

• Graduation required
• Experience in e-commerce, healthcare, pharmacy, retail, logistics or supply chain operations.
• Exposure to dispatch management systems, courier aggregators, warehouse systems and operational dashboards.
• Experience handling high-volume shipments and resolving delivery exceptions within defined SLAs.
• Understanding of the documentation and handling requirements involved in dispatching specialty or prescription medicines.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.