Online Pharmacist

MrMed; Chennai; On-site; INR 350,000 - 550,000; Full time

Job summary

MrMed – Eazymed Technologies Pvt. Ltd. in Chennai seeks an Online Sales Pharmacist to handle customer enquiries, verify prescriptions, and guide orders from enquiry to fulfilment. You will interact with customers primarily via phone and online channels, ensuring smooth order movement and strong service standards.

The role requires B.Pharm/D.Pharm, registration where applicable, and 1+ year in online/retail pharma or healthcare support, with fluency in English and Hindi.

Qualifications

• B.Pharm or D.Pharm from a recognized institution.
• Registered Pharmacist where applicable.
• 1+ year experience in online/retail pharmacy or healthcare customer support.
• Strong pharmacy knowledge including medicines and prescription requirements.
• Excellent English and Hindi communication.
• Sales-oriented with proactive follow-up.

Responsibilities

• Review and verify prescriptions as per SOPs and regulatory requirements.
• Handle customer enquiries through calls and online channels.
• Guide customers through order placement and processing.
• Coordinate with internal teams to move orders to fulfilment.
• Achieve sales and order-conversion targets.
• Maintain accurate customer and order data in CRM.

Skills

Communication skills

English language

Hindi language

Pharmacy knowledge

Sales orientation

Customer interaction

Education

B.Pharm / D.Pharm

Job description

Company: MrMed – Eazymed Technologies Pvt. Ltd.

Qualification: B.Pharm / D.Pharm

Languages: English and Hindi

Employment Type: Full-time

Work Mode: Work from Office- 6 days a week

MrMed is a technology-enabled specialty healthcare platform helping patients access specialty and critical medicines across India.

We are looking for an Online Sales Pharmacist to join our Chennai team and manage customers from medicine enquiry and prescription verification through order confirmation and movement.

About the Role

As an Online Sales Pharmacist, you will be responsible for handling customer enquiries, checking prescriptions, understanding medicine requirements, assisting customers with order placement and processing, and ensuring that enquiries are converted into successful orders.

This is a customer-facing sales and pharmacy operations role. You will interact with customers primarily through phone calls and online channels and work closely with internal teams to ensure orders move smoothly from enquiry to fulfilment. Good pharmacy knowledge and strong communication skills are essential.

Key Responsibilities

Prescription & Pharmacy Support

• Review and verify prescriptions as per company SOPs and applicable pharmacy requirements.
• Check medicine name, strength, dosage, quantity, prescription validity and other relevant details, applying sound pharmacy knowledge.
• Clarify prescription-related requirements with customers when required.
• Identify discrepancies or issues and escalatetheir to the appropriate team.
• Ensure prescription-related information is handled accurately and confidentially.
• Handle inbound customer enquiries through calls and online channels.
• Understand the customer’s medicine requirement and guide them through the right ordering process.
• Interact with customers to place orders, explaining medicine availability, pricing, delivery timelines and order-related information.
• Convert customer enquiries and leads into confirmed orders.
• Follow up with customers on pending prescriptions, quotations, payments and incomplete orders.
• Reconnect with customers where an order has not been completed and understand the reason for drop-off.
• Maintain regular follow-up until the order is successfully confirmed or appropriately closed.

Order Processing & Movement

• Take ownership of assigned orders from enquiry / prescription stage through order confirmation.
• Process orders accurately in the CRM / order management system.
• Coordinate with pharmacy, procurement, warehouse, logistics and other internal teams to ensure smooth order movement.
• Track pending orders and proactively follow up on delays or issues.
• Communicate order status and expected timelines to customers.
• Ensure orders are moved within the defined TAT.
• Support resolution of issues related to availability, prescription, payment, delivery or order processing.
• Achieve assigned sales, order conversion, revenue and productivity targets.
• Improve conversion of enquiries into confirmed orders through effective communication and follow-up.
• Maintain strong follow-up discipline on open leads and pending orders.
• Identify opportunities for repeat orders and customer retention.
• Maintain accurate customer and order information in the CRM / order management system.

Customer Experience

• Provide clear, accurate and professional communication to patients and caregivers in English and Hindi.
• Handle customer concerns and objections effectively.
• Build trust through timely updates and ownership of customer issues.
• Ensure customers receive a smooth experience throughout the ordering journey.

What We're Looking For

• B.Pharm / D.Pharm from a recognized institution.
• Registered Pharmacist, wherever applicable.
• 1+ year of experience in an online pharmacy, retail pharmacy, healthcare customer support, inside sales or a similar environment.
• Good pharmacy knowledge, including medicines, dosage forms and prescription requirements.
• Strong communication skills, with proficiency in English and Hindi.
• Comfortable with order processing and interacting with customers for order placement.
• Sales orientation with strong follow-up discipline and ownership.

Why Join MrMed?

At MrMed, every prescription checked and every order confirmed helps a patient get specialty and life‑saving medicines reliably and on time.

We value people who bring ownership, empathy, clear communication and a drive to help customers through their ordering journey.

If you combine pharmacy knowledge with a passion for helping customers, we would love to meet you.