Operations Executive

MrMed; Chennai; On-site; INR 250,000 - 450,000; Full time

Job summary

MrMed – Eazymed Technologies Pvt. Ltd. in Bangalore is seeking an Operations Executive with 1–3 years in pharmacy or e-commerce to manage daily order processing, dispatch tracking and customer escalations at our Bangalore operations.

You will ensure orders are processed accurately, dispatched on time, and tracked until delivery. Collaborate with warehouse, logistics, billing and city operations to maintain accuracy, speed and quality in the supply chain while maintaining clear communication with

Qualifications

• 1–3 years of experience in pharmacy or e-commerce operations.
• Any graduate; D.Pharm preferred.
• Hands-on experience in order processing and dispatch tracking.
• Ability to handle customer escalations calmly and resolve them on time.
• Proficiency in Excel.
• Strong attention to detail, coordination and follow-up skills.
• Comfortable working in a fast-paced operations environment.

Responsibilities

• Manage daily order processing and ensure orders are processed accurately and on time.
• Verify order details and stock availability before orders move to dispatch.
• Coordinate with warehouse, billing and pharmacy teams for smooth order fulfilment.
• Track dispatches and shipments until delivery and follow up on delays.
• Coordinate with logistics and delivery teams for timely shipment of orders.
• Maintain and update dispatch logs and delivery schedules.
• Handle customer escalations related to orders, delays and deliveries, and resolve them quickly.
• Coordinate with internal teams to find root causes and ensure closure of escalations.
• Keep customers updated and maintain a record of escalations and resolutions.
• Maintain accurate records of orders, dispatches and deliveries.
• Prepare daily operational reports such as order, dispatch and delivery reports in Excel.
• Support billing-related documentation when required.
• Coordinate with city operations teams for smooth order flow and local deliveries.
• Support operational tasks across departments when required.

Skills

Excel

Order processing

Dispatch tracking

Customer escalations

Attention to detail

Coordination

Education

Any graduate

D.Pharm preferred

Job description

Company: MrMed – Eazymed Technologies Pvt. Ltd.

Qualification: Any graduate; D.Pharm preferred

Experience: 1–3 years

Employment Type: Full-time

Work Mode: Work from Office- 6 days a week

MrMed is a fast-growing digital healthcare platform committed to making specialty and life-saving medicines accessible and affordable across India. We support patients battling chronic and critical illnesses by simplifying access to high-cost therapies and providing end-to-end assistance throughout their treatment journey.

At MrMed, we work closely across multiple teams including warehouse operations, logistics, billing, and city operations to ensure timely and safe delivery of medicines to patients. Our operations team plays a critical role in maintaining accuracy, speed, and quality across the supply chain.

About the Role

We are looking for a highly organised and detail-oriented Operations Executive with 1–3 years of experience in pharmacy or e-commerce operations to manage daily order processing, dispatch tracking and customer escalations at our Bangalore operations.

You will ensure orders are processed accurately, dispatched on time and tracked until delivery, and that customer escalations are resolved quickly, working closely with warehouse, logistics, billing and city operations teams.

Key Responsibilities

Order Processing

• Manage daily order processing and ensure orders are processed accurately and on time.
• Verify order details and stock availability before orders move to dispatch.
• Coordinate with warehouse, billing and pharmacy teams for smooth order fulfilment.

Dispatch Tracking

• Track dispatches and shipments until delivery and follow up on delays.
• Coordinate with logistics and delivery teams for timely shipment of orders.
• Maintain and update dispatch logs and delivery schedules.
• Handle customer escalations related to orders, delays and deliveries, and resolve them quickly.
• Coordinate with internal teams to find root causes and ensure closure of escalations.
• Keep customers updated and maintain a record of escalations and resolutions.

Documentation & Reporting

• Maintain accurate records of orders, dispatches and deliveries.
• Prepare daily operational reports such as order, dispatch and delivery reports in Excel.
• Support billing-related documentation when required.

Cross-Team Coordination

• Coordinate with city operations teams for smooth order flow and local deliveries.
• Support operational tasks across departments when required.

What We’re Looking For

• 1–3 years of experience in pharmacy or e-commerce operations (mandatory).
• Any graduate; D.Pharm preferred.
• Hands-on experience in order processing and dispatch tracking.
• Ability to handle customer escalations calmly and resolve them on time.
• Proficiency in Excel.
• Strong attention to detail, coordination and follow-up skills.
• Comfortable working in a fast-paced operations environment.

Why Join MrMed?

At MrMed, smooth order processing, timely dispatch and quick issue resolution help ensure specialty and life-saving medicines reach patients safely and on time.

We value people who bring ownership, accuracy and a problem-solving mindset, and who work well with teams across functions.

If you enjoy keeping orders moving and solving problems fast, we would love to meet you.