Sr Customer Success/ Parent Support

ESP Engineered; Hyderabad; On-site; INR 630,000 - 770,000; Full time

Job summary

ESP Engineered is hiring a Senior Customer Success/Parent Support professional in Hyderabad for a remote position. This role involves maintaining high customer satisfaction, on-boarding new students, and managing a team of customer support professionals. Key responsibilities include fee collection, upselling courses, collaborating across teams, and utilizing Zoho for support systems. Candidates should have strong communication and analytical skills, with extensive customer support experience. Full-time role with working hours from 9:45 AM to 6:45 PM, Monday to Saturday.

Qualifications

• Experience managing a team of customer support professionals across India.
• Ability to collaborate with cross-functional teams to achieve business goals.
• Proven track record in customer support maintaining a customer-centric mindset.

Responsibilities

• Collection of fee payments and upselling courses.
• Coordinating with teams for student on-boarding and delivery of kits.
• Communicating with parents to address concerns related to on-boarding.

Skills

Customer support management

Collaboration with cross-functional teams

Zoho proficiency

Analytical skills

Communication skills

Tools

Zoho One

Job description

Dreamtime Leaning Hiring " Sr Customer Success/ Parent Support ( IC and Team Handling role )" for Remote

Interested candidates can share your CV to [e-mail] or you can reach me 9966099521

Calling experience is Mandatory

Monday to Saturday Working days ( 9.45am to 6.45pm working hours)

Zoho desk added advantage

Position: 2

Location: Remote

Pay: upto 7lpa

Education industry preferred

We are seeking an experienced Customer Success who can achieve our primary objectives of maintaining high customer satisfaction and effectively on-boarding new students.

Our clientele consists of parents of students from India and abroad who study with us. Key duties of this role include:

• Collection of fee Payment
• Upselling coursers ( 3rd language ).
• Collaborating with academic, admissions, technology, sales, and operations teams to successfully on-board all students and parents into Dreamtime Learning School.
• Utilizing Zoho and other automation tools to establish high-performance support systems for error-free student on-boarding.
• Working closely with the Content and Training Team to create and execute training modules for parents and students orientation.
• Coordinating with the logistics team to ensure the timely delivery of student kits in India and abroad.
• Communicating with parents and students via phone and virtual meetings to address any concerns related to the on-boarding of students across all programs.
• Preparing reports and documents as required periodically.
• Performing any other duties and responsibilities assigned as needed.

Qualifications:

• Experience managing a team of customer support professionals across India. International experience is a plus.
• Expertise in all aspects of customer support, coupled with a drive to achieve business goals.
• Proficiency in using Zoho One and other relevant tools is advantageous.
• Ability to collaborate with cross-functional teams.
• Proven track record of delivering excellent customer support while maintaining a customer-centric mindset and exceeding company expectations.

Personal Attributes:

• Highly motivated and committed to taking ownership and demonstrating passion for the role
• Excellent interpersonal and communication skills
• Strong analytical skills and proficiency with systems
• Outstanding management skills when working with virtual teams
• Superb problem-solving abilities and communication skills
• Empathy and a customer-centric mindset focused on student success
• Certification in communication, persuasion, storytelling, or similar fields is an added advantage.

Job Type: Full-time

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