Student Success & Operations Associate

Contour Education; India; On-site; INR 450,000 - 650,000; Full time

Benefits offered by this job

Competitive Compensation

Remote-First Liberty

Growth Pathways

Culture of Charisma

High-Impact Work

Job summary

A leading education technology company is seeking a Remote Operations Coordinator in India. This full-time role demands exceptional communication skills and a proactive mindset to manage enrolment experiences and ensure data integrity. You will act as the Voice of the company, assisting warm leads and resolving service queries efficiently. The position offers competitive compensation and allows for flexibility working from anywhere in India, ensuring a high-impact work environment that empowers students to succeed.

Qualifications

• Flawless written English.
• Ability to be professional and empathetic.
• 2–4 years experience in B2C sales or student engagement.

Responsibilities

• Manage high-volume, warm inbound leads.
• Ensure absolute data integrity across systems.
• Solve scheduling conflicts and service queries.
• Manage learning materials and student resources.

Skills

Exceptional Communication

High-Agency Mindset

Student First mindset

Operational Precision

Tools

HubSpot

Spreadsheets

Slack

Job description

This is a remote position.

Location: Remote (India)
Compensation: ₹4.5 – 6.5 LPA (Based on experience)
Type: Full-Time (6 Days/Week | 8 Hours/Day)

Have you ever felt the frustration of handing a customer off to another department, knowing the service quality would drop the moment you let go? We at Contour Education have grown from a handful of students to over 8,000+ students and 320+ team members by refusing to compromise on quality. As we continue reshaping education, we need a guardian of the standard. In this role, you ensure that the promise we make to a family during enrolment is the reality they experience in our systems. You are the bridge between the vision and the execution.

What You’ll Do

• Orchestrate the Enrolment Experience: Manage high-volume, warm inbound leads (no cold calling). You will guide families from curiosity to commitment, acting as the "Voice of Contour" via email and text.
• Enforce Operational Truth: Maintain absolute data integrity across HubSpot and our internal systems. You ensure student records, attendance data, and schedules are 100% accurate, 100% of the time.
• Service Resolution Architecture: Act as the primary problem solver for scheduling conflicts and service queries, ensuring parents feel heard and solutions are delivered rapidly.
• Systematic Resource Management: Rigorous management of learning materials and student resources, ensuring the right student gets the right content at the right time.

Requirements

What We’re Looking For

Must-Haves

• Exceptional Communication: Your written English is flawless.
• You know how to be professional, persuasive, and empathetic simultaneously.
• "High-Agency" Mindset: You don't wait for instructions; you identify what needs to be done and do it.
• You can apply a Student First mindset and strict Integrity & Honesty.
• You uphold Uncompromising Standards where excellence is the baseline for every student record and interaction.
• Practice Relentless Improvement and First Principles Thinking to challenge assumptions and redesign broken workflows.

Nice-to-Haves

• Tech Literacy: Proficiency with CRMs (HubSpot preferred), Spreadsheets, and communication tools (Slack, Missive).
• Experience in the EdTech or Education sector.
• Experience working with international (Australian) markets.
• Operational Precision: 2–4 years of experience in B2C sales, student engagement, or customer-facing operations where detail was non-negotiable.

Benefits

• Competitive Compensation: ₹4.5 – 6.5 LPA.
• Remote-First Liberty: A fully remote setup with the flexibility to work from anywhere in India.
• No Cold Calling: You are dealing with warm leads and existing families who want to hear from you.
• Growth Pathways: Clear opportunities to move into Senior Operations or Team Leadership roles within a structured, fast-growing organization.
• Culture of Charisma: A team that lifts others up, celebrates wins, and doesn't forget to have fun.
• High-Impact Work: A role where your work directly empowers students to reach their full potential.

Logistics

• Full-time role: 6 working days per week.
• Shift: 8 hours per day with one fixed weekday off. (Australian Shift Timings)
• BYOD: This is a Bring Your Own Device role requiring a reliable laptop and high-speed internet connection.