Sr.Cluster Manager- Amazon NOW Operations, Amazon Now

Amazon; Chennai District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Amazon NOW Operations in Chennai is seeking an operations leader to support cluster-level indexing and performance tracking. You will monitor key metrics across dark stores, ensure dashboard accuracy, and help maintain visibility into network health and performance.

The role involves coordinating with store operations, managing third-party partners, and driving standardization and improvements to deliver reliable service to customers, with emphasis on data-driven decision making.

Qualifications

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• 1+ years of experience with performance metrics, process improvement or lean techniques.

Responsibilities

• Track and index operational metrics across city networks.
• Maintain data integrity for dashboards and reporting systems used by leadership teams.
• Support root cause analysis for operational defects and SLA breaches.
• Coordinate with store operations teams to ensure timely data updates and metric accuracy.
• Assist in identifying trends and patterns in operational performance to support continuous improvement initiatives.

Skills

Performance metrics

Process improvement

Lean techniques

Education

Bachelor's degree or equivalent

2+ years Amazon (blue badge/FTE) experience

Job description

Sr.Cluster Manager- Amazon NOW Operations, Amazon Now

ID lavoro: 10544194 | ASSPL - Tamil Nadu

Amazon Now is seeking an operations leader to support cluster-level operational indexing and performance tracking in a city. This role involves monitoring key operational metrics across dark stores, managing data accuracy for operational dashboards, and supporting the team in maintaining visibility into network health and performance. Managing 3P partners and driving standardization/improvement is a key requirement of the role.

Key job responsibilities

• Track and index operational metrics including count compliance, fulfillment times, inventory accuracy, and delivery performance across city networks
• Maintain data integrity for operational dashboards and reporting systems used by leadership teams
• Support root cause analysis for operational defects and SLA breaches
• Coordinate with store operations teams to ensure timely data updates and metric accuracy
• Assist in identifying trends and patterns in operational performance to support continuous improvement initiatives

Requirements

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• 1+ years of performance metrics, process improvement or lean techniques experience

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