Senior Cluster Manager

Amazon; Pune District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Amazon Now in Pune seeks a strategic, people-focused cluster manager who will own dark stores operations, drive best-in-class quick commerce experiences, and lead cost efficiencies at building level while guiding regional initiatives.

You will manage a large team, ensure safety, quality, productivity, and continuous process improvements, and collaborate with cross-functional partners to scale operations across the network.

Qualifications

• 2+ years of people and performance management experience.
• Bachelor's degree or equivalent.

Responsibilities

• Ensure a safe work environment.
• Lead and supervise a team of TLs as direct reportees supported by PAs in Operations.
• Responsible for the overall Quality, Productivity and dark store performance.
• Appraise performance; resolve problems; and address staffing needs.
• Review work forecasts to meet building objectives.
• Ensure building health and inventory metrics with quality metrics.
• Collaborate with stakeholders to adopt best practices.
• Identify and lead process improvement initiatives.
• Understand system interventions for order processing and communicate changes.

Skills

People management

Performance management

Education

Bachelor's degree

Job description

Job Description

A strategic and people leader for a large team, the cluster Manager of Amazon Now is empowered with complete operations responsibility for managing dark stores. She/he will work to create dark stores network, serve customers with best in class quick commerce experience and manage building level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives.

Key job responsibilities

• Ensure a safe work environment
• Lead and supervise a team of TL's as direct reportee's supported by PAs in Operations
• Responsible for the overall Quality, Productivity and dark store performance
• Appraise performance; resolve problems; and address staffing needs
• Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
• Ensuring Building heath and inventory metrics with best in class quality metrics
• Collaborate with stakeholders. Taking up cross functionally the adoption of best practices.
• Proactively identify and lead process improvement initiatives
• Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.
• Carryout resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.
• Ensure best practices in people management and accountable for compliance, Connections and scorecards.
• Manage People and team development
• Create leaders and talent pipeline. Good stake holder management and project management skills
• Do cross functional and cross mile interfacing and take up for the best practices and initiatives

Basic Qualifications

• 2+ years of employee and performance management experience
• Bachelor's degree or equivalent

Preferred Qualifications

• 2+ years of performance metrics, process improvement or lean techniques experience