Cluster Manager , Quick Commerce (Fulfillment & Operations)

Amazon Inc.; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Amazon Now in Pune is seeking a Cluster Manager responsible for end-to-end dark stores operations, building a network of dark stores and delivering quick commerce excellence.

You will lead TLs with PAs, drive cost efficiencies, monitor building health and inventory, and champion best practices across functions to ensure top service levels.

Qualifications

• Bachelor's degree or equivalent, or 2+ years of Amazon experience.
• Experience in performance metrics, lean techniques or process improvement is preferred.

Responsibilities

• Ensure a safe work environment.
• Lead and supervise a team of TLs with PAs in Operations.
• Responsible for overall quality, productivity and dark store performance.
• Appraise performance; resolve problems; address staffing needs.
• Review forecasts to meet building objectives and productivity needs.
• Ensure building health and inventory metrics with quality standards.
• Collaborate with stakeholders and adopt best practices cross-functionally.
• Identify and lead process improvement initiatives.
• Learn system interventions for order processing and communicate changes.
• Plan resources and address capacity constraints with planning and Finance.
• Ensure people management practices and accountability, scorecards.
• Develop people and create leadership pipelines; manage stakeholders.
• Engage in cross-functional interfacing for best practices and initiatives.

Skills

People management

Performance management

Leadership

Education

Bachelor's degree or equivalent

Amazon experience (2+ years)

Job description

The cluster Manager of Amazon Now is empowered with complete operations responsibility for managing dark stores. She/he will work to create dark stores network, serve customers with best in class quick commerce experience and manage building level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives

Key job responsibilities

• Ensure a safe work environment
• Lead and supervise a team of TL's as direct reportee's supported by PAs in Operations
• Responsible for the overall Quality, Productivity and dark store performance
• Appraise performance; resolve problems; and address staffing needs
• Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
• Ensuring Building heath and inventory metrics with best in class quality metrics
• Collaborate with stakeholders. Taking up cross functionally the adoption of best practices.
• Proactively identify and lead process improvement initiatives
• Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.
• Carryout resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.
• Ensure best practices in people management and accountable for compliance, Connections and scorecards.
• Manage People and team development
• Create leaders and talent pipeline. Good stake holder management and project management skills
• Do cross functional and cross mile interfacing and take up for the best practices and initiatives

Basic Qualifications

• 1+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.