Area Manager, Sort center

Amazon; Pune District; On-site; INR 900,000 - 1,400,000; Full time

Benefits offered by this job

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Job summary

Amazon is seeking an Operations Manager to lead a shift, drive improvements, and ensure smooth information flow across stakeholders. The role emphasizes data-backed decision making and strong communication with carriers, vendors, and internal teams.

Candidate should have basic logistics understanding, with ability to implement process improvements and deliver results. Requires 1+ year in team/ performance management and a Bachelor's degree or equivalent.

Qualifications

• 1+ years of employee and performance management experience.
• 2+ years of performance metrics, process improvement or lean techniques experience.
• Bachelor's degree or equivalent in business, engineering, operations, or related field.

Responsibilities

• Managing a shift, identify opportunities to improve team performance and drive change.
• Develop and refer to performance metrics to drive results.
• Identify business impact of trends and make data-backed decisions.
• Communicate with external customers (carriers, vendors) and internal teams.
• Escalate problems or variances and follow through on resolutions.
• Pull data from multiple databases and perform ad hoc reporting.

Skills

Performance management

Data analysis

Change management

Education

Bachelor's degree or equivalent

Operations / Supply chain degree preferred

Tools

Excel

SQL

Job description

Description

Purview of a Operations Manager

Manager-I, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.

Key job responsibilities

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.


• Developing and/or referring to performance metrics to drive team performance and business results.


• Identifying the business impact of trends and making data backed decisions.


• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)


• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.


• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

Basic Qualifications

• 1+ years of employee and performance management experience


• Bachelor's degree or equivalent


• 2+ years of performance metrics, process improvement or lean techniques experience

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience


• Bachelor's degree in business, engineering, operations, supply chain, transportation logistics

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - ASSPL - Maharashtra - C32

Job ID: A10565412