Area Manager, Sort center

Amazon Inc.; Pune District; On-site; INR 700,000 - 900,000; Full time

Job summary

Amazon Inc. in Maharashtra, Pune district, is seeking an Operations Manager (Manager-I, Operations) to oversee a team, streamline information flow, and drive process improvements to protect customer experience and business continuity.

The role requires basic logistics understanding, clear written and verbal communication, and the ability to implement improvements end-to-end.

Qualifications

• 1+ years of employee and performance management experience.
• Bachelor's degree or equivalent.
• 2+ years of performance metrics, process improvement or lean techniques experience.

Responsibilities

• Managing a shift, identifying opportunities to improve team performance and driving change management.
• Developing and referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data-backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers).
• Escalating problems or variances in information/data and following through on resolutions.
• Pulling data from databases (Excel, Access, SQL) and performing ad hoc reporting when needed.

Skills

Employee management

Performance management

Data analysis

SQL

Excel

Process improvement

Lean techniques

Communication

Education

Bachelor's degree or equivalent

Tools

SQL

Excel

Access

Job description

Job ID: 10565412 | ASSPL - Maharashtra - C32

Purview of a Operations Manager
Manager-I, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.
The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.

Key job responsibilities

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
• Developing and/or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

Basic Qualifications

• 1+ years of employee and performance management experience
• Bachelor's degree or equivalent
• 2+ years of performance metrics, process improvement or lean techniques experience

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience
• Bachelor's degree in business, engineering, operations, supply chain, transportation logistics

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.