Operations Manager

Amazon India Limited; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Amazon India Limited seeks an Operations Manager for Amazon Now in Bengaluru to lead city-level operations, launch dark stores, and build a team driving day-to-day programs and performance tracking.

The role monitors key metrics, ensures data accuracy for dashboards, and supports root-cause analysis of defects and SLA breaches while collaborating with store operations to maintain timely data across networks.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.

Responsibilities

• Collaborate with multiple stakeholders and launch dark stores.
• Track and index operational metrics including count compliance, fulfillment times, inventory accuracy, and delivery performance across city networks.
• Maintain data integrity for operational dashboards and reporting systems used by leadership teams.
• Support root cause analysis for operational defects and SLA breaches.
• Coordinate with store operations teams to ensure timely data updates and metric accuracy.
• Assist in identifying trends and patterns in operational performance to support continuous improvement initiatives.

Skills

Employee management

Performance metrics

Data analysis

Leadership

Education

Bachelor's degree or equivalent / Amazon experience

Job description

Operations Manager , Amazon Now

Amazon Now is seeking an operations leader to support city-level operational indexing and performance tracking. The candidate is responsible for launching dark stores and hiring a team that leads day to day operations/programs. This role involves monitoring key operational metrics across dark stores, managing data accuracy for operational dashboards, and supporting the team in maintaining visibility into network health and performance.

Key job responsibilities

• Collaborate with multiple stakeholders and launch dark stores.
• Track and index operational metrics including count compliance, fulfillment times, inventory accuracy, and delivery performance across city networks
• Maintain data integrity for operational dashboards and reporting systems used by leadership teams
• Support root cause analysis for operational defects and SLA breaches
• Coordinate with store operations teams to ensure timely data updates and metric accuracy
• Assist in identifying trends and patterns in operational performance to support continuous improvement initiatives

Basic Qualifications

• 3+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

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Experience Level Mid Level