Sr. Client & Team Coordinator

Sfumato India Pvt. Ltd.; Rajkot; On-site; INR 450,000 - 650,000; Full time

Job summary

Sfumato India Pvt. Ltd. seeks a Client & Team Coordinator to bridge between clients and internal teams in Rajkot, Gujarat. You will manage client communications, translate needs to the team, and ensure timely project updates and delivery timelines.

The role requires 3+ years of client coordination experience, excellent English/Hindi/Gujarati communication, and strong organizational skills to multitask across accounts.

Qualifications

• Bachelor's degree in Marketing, Communications, Business, or a related field.
• 3+ years of experience in client coordination, preferably in an advertising agency, ceramic tiles, or laminate industry.
• Strong verbal and written communication skills in English, Hindi, and Gujarati.
• Ability to understand client requirements and translate them clearly to the team.
• Familiarity with basic design concepts and collaboration in a creative environment.
• Organized, detail-oriented, and capable of multitasking under tight deadlines.
• Quick problem-solving abilities and a client-centric mindset.
• Efficient in time management and handling multiple client accounts simultaneously.
• Professional, presentable, and responsive in all client-facing interactions.

Responsibilities

• Act as the primary point of contact between clients and internal teams.
• Handle and respond to incoming client communication via calls, emails, or messages.
• Acknowledge client requests and provide timely updates on project progress and delivery timelines.
• Keep clients informed about new services, offers, or updates related to their projects.
• Ensure seamless coordination between departments to meet client expectations.
• Proactively identify issues and recommend solutions to enhance client satisfaction.
• Present challenges and updates to both the team and the client transparently.
• Contribute to internal meetings to improve communication flow and project efficiency.
• Build long-term client relationships through consistent and professional engagement.
• Ensure service quality by aligning client briefs with creative output.

Skills

Client coordination

Verbal communication

Written communication

Multilingual English/Hindi/Gujarati

Time management

Problem solving

Attention to detail

Relationship building

Collaboration

Education

Bachelor's degree in Marketing/Communications/Business

Job description

Skills and Qualities of a Client & Team Coordinator

• Bachelor's degree in Marketing, Communications, Business, or a related field.
  
• 3+ years of experience in client coordination, preferably in an advertising agency, ceramic tiles, or laminate industry.
  
• Strong verbal and written communication skills in English, Hindi, and Gujarati.
  
• Ability to understand client requirements and translate them clearly to the team.
  
• Familiarity with basic design concepts and collaboration in a creative environment.
  
• Organized, detail-oriented, and capable of multitasking under tight deadlines.
  
• Quick problem-solving abilities and a client-centric mindset.
  
• Efficient in time management and handling multiple client accounts simultaneously.
  
• Professional, presentable, and responsive in all client-facing interactions.
  

Role & Responsibilities:

• Act as the primary point of contact between clients and internal teams.
  
• Handle and respond to incoming client communication via calls, emails, or messages.
  
• Acknowledge client requests and provide timely updates on project progress and delivery timelines.
  
• Keep clients informed about new services, offers, or updates related to their projects.
  
• Ensure seamless coordination between departments to meet client expectations.
  
• Proactively identify issues and recommend solutions to enhance client satisfaction.
  
• Present challenges and updates to both the team and the client transparently.
  
• Contribute to internal meetings to improve communication flow and project efficiency.
  
• Build long-term client relationships through consistent and professional engagement.
  
• Ensure service quality by aligning client briefs with creative output.