Client Servicing Associate

ANTS Digital; Gurgaon; On-site; INR 500,000 - 800,000; Full time

Job summary

ANTS Digital in Gurgaon is seeking a detail-oriented Digital Marketing Coordinator to support cross-functional teams and ensure timely delivery of client campaigns. You will coordinate content, creative, performance, and web tasks, track progress, and maintain trackers across projects.

You will audit digital assets, manage social posting, monitor trends, and contribute to weekly and monthly performance reports, ensuring accuracy and timely communication.

Qualifications

• Bachelor’s degree in Marketing, Business, Communications, or related field.
• 2–3 years of experience in a digital marketing agency or similar environment.
• Basic understanding of: Social media platforms and formats; Digital marketing concepts (organic + paid); Website structure and content management.
• Familiarity with tools such as: Excel / Google Sheets (mandatory for reporting and tracking); Social media platforms (Meta, YouTube, etc.); Basic knowledge of tools like Google Analytics is an advantage.
• Strong coordination and organisational skills: Ability to manage multiple tasks simultaneously; Attention to detail in execution and reporting.
• Good written and verbal communication - English
• Ability to follow processes and work within defined timelines

Responsibilities

• Coordinate between internal teams including Content, Creative, Performance, and Web to ensure timely execution of deliverables
• Track day-to-day tasks against briefs and timelines; flag delays or gaps proactively
• Maintain and update trackers for scope vs. delivery across clients and projects
• Conduct regular audits of digital assets: Websites (content updates, basic hygiene checks, broken links, etc.)
• Execute social media posting as per approved calendars: Ensure correct captions, creatives, and hashtags are used
• Maintain posting schedules and platform-wise accuracy
• Monitor and identify ongoing trends across platforms (Instagram, Facebook, YouTube, etc.) and share relevant inputs with internal teams
• Perform basic competition analysis: Track competitor content, campaigns, and engagement patterns
• Prepare weekly and monthly reports: Collate data from multiple sources (social, performance, website); Present data in predefined formats with key highlights
• Support in documentation and internal communication: Brief sharing, MOMs, task lists, and status updates; Ensure all project-related information is updated and accessible

Skills

Digital marketing

Social media

Content coordination

Reporting

English proficiency

Project management

Education

Bachelor's degree in Marketing

Tools

Google Analytics

Excel / Google Sheets

CMS tools

Job description

• Coordinate between internal teams including Content, Creative, Performance, and Web to ensure timely execution of deliverables
• Track day-to-day tasks against briefs and timelines; flag delays or gaps proactively
• Maintain and update trackers for scope vs. delivery across clients and projects
• Conduct regular audits of digital assets:
  • Websites (content updates, basic hygiene checks, broken links, etc.)
  • Social media platforms (profile completeness, consistency, posting accuracy)
• Execute social media posting as per approved calendars:
  • Ensure correct captions, creatives, and hashtags are used
  • Maintain posting schedules and platform-wise accuracy
• Monitor and identify ongoing trends across platforms (Instagram, Facebook, YouTube, etc.) and share relevant inputs with internal teams
• Perform basic competition analysis:
  • Track competitor content, campaigns, and engagement patterns
  • Share structured observations with the team
• Prepare weekly and monthly reports:
  • Collate data from multiple sources (social, performance, website)
  • Present data in predefined formats with key highlights
• Support in documentation and internal communication:
  • Brief sharing, MOMs, task lists, and status updates
  • Ensure all project-related information is updated and accessible

2. Requirements (Qualifications & Skills)

• Bachelor’s degree in Marketing, Business, Communications, or related field
• 2–3 years of experience in a digital marketing agency or similar environment
• Basic understanding of:
  • Social media platforms and formats
  • Digital marketing concepts (organic + paid)
  • Website structure and content management
• Familiarity with tools such as:
  • Excel / Google Sheets (mandatory for reporting and tracking)
  • Social media platforms (Meta, YouTube, etc.)
  • Basic knowledge of tools like Google Analytics is an advantage
• Strong coordination and organisational skills:
  • Ability to manage multiple tasks simultaneously
  • Attention to detail in execution and reporting
• Good written and verbal communication - English
• Ability to follow processes and work within defined timelines

Location: Gurgaon

Full time Gurgaon