Client Coordinator – Construction & Design Consultancy

Aakriti By Rana Infra; Delhi; On-site; INR 300,000 - 500,000; Full time

Job summary

A design consultancy firm in Delhi is seeking a Client Coordinator to be the primary contact for clients, ensuring exceptional service and communication. Responsibilities include managing client inquiries, coordinating project schedules, and maintaining organized records. Ideal candidates should have a graduate degree and at least one year of relevant experience in client interaction or sales support. This full-time position is exclusively open to female candidates, emphasizing the importance of first impressions in client relations.

Qualifications

• Minimum 1 year of experience in telecalling, client interaction, sales support, or front-desk coordination.
• Prior experience in construction, real estate, architecture, or interior design firms is a strong advantage.

Responsibilities

• Manage communication with clients and provide exceptional customer service.
• Resolve client inquiries and coordinate with internal teams.
• Schedule, confirm, and coordinate all client, vendor, and internal appointments.

Skills

Communication skills

Interpersonal skills

Organizational skills

Client-focused mindset

Education

Graduate in any discipline

Job description

Aakriiti By Rana Infra is a South Delhi-based architecture, interior, and planning consultancy focused on creating timeless and impactful spaces. With precision, intention, and a deep understanding of how spaces influence lives, Aakriiti designs are tailored to elevate living and create lasting impressions. Specializing in private residences, bespoke villas, boutique hospitality projects, and selective development ventures, the firm delivers curated, high-quality experiences. Aakriiti prides itself on working closely with clients whose visionary aspirations align with its expertise to craft meaningful and enduring designs.

Role Description

This is a full-time, on-site role based in Delhi, India, for a Client Coordinator in the Construction & Design Consultancy sector. The Client Coordinator will serve as the primary point of contact for clients, ensuring a seamless and positive client experience. Day-to-day responsibilities include managing communication with clients, providing exceptional customer service, overseeing project-related administration, and ensuring clients’ needs are met in a timely and efficient manner. The role also entails resolving client inquiries, coordinating with internal teams, and maintaining organized records to support project flow and client satisfaction.

Key Responsibilities

Make outbound calls to potential clients for architecture, interior design, planning, and turnkey construction services.

Handle inbound inquiries and provide clear, informed responses about the firm’s consultancy and execution capabilities.

Generate, qualify, and nurture leads for site visits, design consultations, and project discussions.

Follow up consistently with prospects to drive conversions and sustained engagement.

Serve as the meet-and-greet point at the office for walk-in clients, scheduled visitors, and vendors.

Ensure a professional and welcoming first impression — your presence sets the tone for the firm.

Assist in hosting initial client meetings and ensuring a smooth handoff to the design and project team.

Coordinate with vendors, contractors, and consultants visiting the office as part of ongoing projects.

Scheduling & Coordination

Own the meeting calendar — schedule, confirm, and coordinate all client, vendor, and internal appointments.

Liaise between clients, the design team, project managers, and external consultants to keep communication seamless.

Maintain and update client databases, call logs, and meeting records.

Excellent communication and interpersonal skills — equally effective on calls and face-to-face.

Confident and polished demeanour in professional settings.

Basic understanding of construction, architecture, interior design, or related consultancy services.

Strong organizational skills with the ability to manage multiple schedules and follow-ups.

Comfortable working in a target-oriented environment.

Qualifications

Graduate in any discipline.

Minimum 1 year of experience in telecalling, client interaction, sales support, or front-desk coordination.

Prior experience in construction, real estate, architecture, or interior design firms is a strong advantage.

What We Look For

• Someone who is proactive, well-groomed, and genuinely client-focused. You understand that first impressions drive perception — whether it’s a voice on the phone or a handshake at the office door. You’re organized, you follow through, and you take ownership of every client touchpoint from the first call to the first meeting.
• “Only female candidates are eligible to apply for this position.”