Sr Business Associate

Porter; Dadri; On-site; INR 360,000 - 600,000; Full time

Job summary

Porter in India seeks an on-ground Operations Lead to drive supply/demand activities, map markets, and strengthen driver/customer communities. You will train staff, implement SOPs, and ensure top service quality for users and partners.

You will lead a team of 5–10, manage multiple priorities in a fast-paced environment, and collaborate with partners to achieve delivery targets and retention goals.

Qualifications

• Strong verbal and written communication skills.
• Knowledge of supply chain systems, processes and data.
• Analytical skills and ability to work with large data sets.
• Ability to communicate effectively in a team environment.
• Ability to manage multiple priorities in a fast-paced setting.
• Willingness to be on-field most of the time.
• Strong work ethic and attention to detail.
• Self-directed work attitude.
• Basic knowledge of SQL.
• Strong numerical and analytical skills.
• Proficient in Advanced Excel.

Responsibilities

• Supply/demand operations: maintain a healthy pipeline and train/retain leads.
• Market mapping for Demand and Supply; deliver partner and customer targets.
• Manage community: moderate, engage partners and users for service quality.
• Identify and enforce SOPs and policies to support operations.
• Lead a team of 5–10 high performers and monitor efficiency.
• Retention activities: calls, partner engagement, zonal supply fulfillment, customer retention.

Skills

Communication

Supply chain

Analytics

SQL (basics)

Excel (advanced)

Tools

SQL

Advanced Excel

Job description

Key Responsibilities:

• Supply/ demand operations: constantly maintain an over-supplying effort by keeping a healthy pipeline of leads (by whatever channel it takes), by efficiently training and effectively retaining.
• Market mapping on both Demand and Supply side.Responsibility for Delivery of Partner and Customer Targets for assigned areas
• Community management: actively moderate (bring people together), leverage, and rule the driver/customer community to shape the best service quality to users and the best worth for drivers.
• Process improvement: Identify, build and enforce Standard Operating Procedures and Policies to support the activity and solve prevalent issues.
• Talent acquisition and management: Build a team that strives to win and constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement. Will be leading a team of 5-10 high performing individuals.
• Retention :Will be involved in supply/customer retention activities like calling, partner engagement validation, zonal wise supply fulfillment, customer retention,etc
• Partner and customer negotiations, strong communication, community building skills, relationship building skills, network building practices, etc
• Execute Marketing and Branding initiatives for the city as per the BTL plans
• Market intelligence: Gather market and competitive intelligence from various sources and create actionable insights

Skills:

• Strong verbal and written communications skills.
• Knowledge of supply chain systems, processes and data, and business operations
• Analytical skills and a capacity to work with large data sets
• Exceptional drive, excellent interpersonal skills and the ability to communicate effectively, both verbally and in writing, and to immediately contribute in a team environment
• An ability to manage multiple priorities and perform well in a fast-paced environment, while maintaining a high level of client focus
• Willingness to roll up sleeves and get hands dirty by being on field most of the time.
• Strong work ethic and high attention to detail, with a desire and demonstrated ability to learn
• Self-directed
• Basic knowledge of SQL.
• Strong numerical and analytical skill
• Advance Excel experience

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