Assistant Manager

Porter; Agra District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Porter in India is seeking an Assistant 2W Category Manager to oversee the 2W and Scooter category within the city. The role emphasizes problem solving, data analysis, and team management to drive service quality for drivers and users.

The candidate will focus on supply/demand acquisition, retention activities, and community-building, while executing marketing initiatives and gathering market intelligence to inform decisions.

Qualifications

• Excellent communication and leadership abilities.
• Ability to analyze data and prepare reports.
• Experience with large datasets in fast-paced environments.

Responsibilities

• Manage supply/demand acquisition and maintain a healthy pipeline of leads.
• Lead retention activities, partner engagement, and regional fulfillment.
• Moderate driver and customer community to ensure service quality.
• Execute city marketing and branding initiatives as per plans.
• Gather market intelligence and derive actionable insights.
• Analyze data and prepare performance reports to identify issues and solutions.
• Develop SOPs and policies to support operations.
• Build and lead a team of 20+ and monitor efficiency and service quality.

Skills

Strong verbal and written comms

Data analysis

SQL queries

Tools

MS Excel

Google Sheets

Job description

About the Job

We are looking for people to join us on a journey that can improve a million lives on a daily basis. Assistant 2W category manager is primarily responsible for handling PL for 2W and Scooter category in the city. The role requires good problem solving skills, data analysis and team handling skills.

Primary Responsibilities

• Supply/ demand acquisition: constantly maintain an over-supplying effort by keeping a healthy pipeline of leads (by whatever channel it takes), by efficiently training and effectively retaining.


• Retention :Will be involved in supply/customer retention activities like calling, partner engagement validation, zonal wise supply fulfillment, customer retention,etc


• Community management: actively moderate (bring people together), leverage, and rule the driver /customer community to shape the best service quality to users and the best worth for drivers.


• Execute Marketing and Branding initiatives for the city as per the BTL plans


• Market intelligence: Gather market and competitive intelligence from various sources and create actionable insights


• Analyze data and prepare reports to monitor performances, find business problems and come up with solutions.


• Process improvement: Identify, build and enforce Standard Operating Procedures and Policies to support the activity and solve prevalent issues.


• Talent acquisition and management: Build a team that strives to win and constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement. Will be leading a team of 20+

Required Competencies

• Communication team handling skills


• Supply/Demand planning


• Data analysis problem solving


• Should be good in making reports (MS-Excel/google sheets,etc)

Required Skills

• Strong verbal and written communications skills.


• Solve business problems using analytical skills and a capacity to work with large data sets


• Exceptional drive, excellent interpersonal skills and the ability to communicate effectively, both verbally and in writing, and to immediately contribute in a team environment


• An ability to manage multiple priorities and perform well in a fast-paced environment, while maintaining a high level of client focus


• Willingness to roll up sleeves and get hands dirty by being on field most of the time.


• Strong work ethic and high attention to detail, with a desire and demonstrated ability to learn


• Self-directed


• SQL Query writing would be an added advantage

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.