Sr Branch Operations and Service Manager

AU Small Finance Bank; Chittorgarh; On-site; INR 350,000 - 520,000; Full time

Job summary

AU Small Finance Bank in Rajasthan is seeking a Branch Operations Manager to oversee daily branch operations and ensure smooth service delivery.

You will supervise staff, monitor transactions and documentation, handle customer queries, and drive customer acquisition and cross-selling while ensuring adherence to policies.

Responsibilities

• Manage daily branch operations and ensure smooth and efficient service delivery.
• Supervise branch staff, allocate responsibilities, and monitor team performance.
• Ensure compliance with banking policies, regulatory requirements, and internal procedures.
• Handle customer queries, complaints, and escalations to maintain high service standards.
• Monitor branch transactions, cash management, account operations, and documentation.
• Drive customer acquisition, retention, cross-selling, and business growth initiatives.
• Review operational reports, identify process gaps, and implement corrective actions.

Job description

• Manage daily branch operations and ensure smooth and efficient service delivery.
• Supervise branch staff, allocate responsibilities, and monitor team performance.
• Ensure compliance with banking policies, regulatory requirements, and internal procedures.
• Handle customer queries, complaints, and escalations to maintain high service standards.
• Monitor branch transactions, cash management, account operations, and documentation.
• Drive customer acquisition, retention, cross-selling, and business growth initiatives.
• Review operational reports, identify process gaps, and implement corrective actions.