BRANCH MANAGER

Ahalia Finforex; Angamaly; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Ahalia Finforex Limited in Kerala seeks a Branch Manager to lead distribution, sales, and customer service at the Angamaly branch. You will oversee HR, finance, and operations, driving growth and ensuring compliance with regulations and ethical standards.

The role requires strategic planning, market analysis and team development to meet targets and improve branch performance across the region.

Qualifications

• Experience in leadership and team management.
• Strong customer service and relationship management.
• Proven ability in sales and business development.
• Financial and operational management capability.
• Excellent communication skills.
• Good decision making and problem solving.

Responsibilities

• Direct all operational aspects including distribution operations, customer service, human resources, administration and sales.
• Assess local market conditions and identify current and prospective sales opportunities.
• Develop forecasts, financial objectives and business plans.
• Meet goals and metrics.
• Manage budget and allocate funds appropriately.
• Develop and motivate branch personnel through training, coaching and development.
• Identify areas of improvement and propose corrective actions.
• Share knowledge with other branches and headquarters on practices and opportunities.
• Address customer and employee satisfaction issues promptly.
• Adhere to high ethical standards and comply with regulations.
• Network to improve branch and company presence and reputation.
• Stay abreast of market movement and penetration.

Skills

Leadership & Team Management

Customer Service & Relationship Mgmt

Sales & Business Development

Financial & Operational Management

Communication Skills

Decision Making & Problem Solving

Job description

1. 1. Direct all operational aspects including distribution operations, customer service, human resources, administration and sales.
2. 2. Assess local market conditions and identify current and prospective sales opportunities.
3. 3. Develop forecasts, financial objectives and business plans.
4. 4. Meet goals and metrics.
5. 5. Manage budget and allocate funds appropriately.
6. 6. Bring out the best of branchs personnel by providing training, coaching, development and motivation.
7. 7. Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
8. 8. Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.
9. 9. Address customer and employee satisfaction issues promptly.
10. 10. Adhere to high ethical standards, and comply with all regulations/applicable laws.
11. 11. Network to improve the presence and reputation of the branch and company.
12. 12. Stay abreast of competing markets and provide reports on market movement and penetration.

• 1. Leadership & Team Management
• 2. Customer Service & Relationship Management
• 3. Sales & Business Development
• 4. Financial & Operational Management
• 5. Communication Skills
• 6. Decision Making & Problem Solving